Mahija Vijith
Receptionist/Customer Service Executive
Sharjah
Summary
Service-oriented administrative professional accomplished in maintaining neat, organized reception spaces for staff and guests. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Executive
Hexaware Technologies
Dubai
01.2023 - 07.2023
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Educated customers about Visa processing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Addressed on average 50 plus inbound customer calls daily.
Receptionist cum Assistant Office Admin
Bristol Medical Center
Sharjah
04.2021 - 12.2022
- Offered knowledgeable, friendly support to in-office guests.
- Monitored building security, updated logs and issued visitor badges.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Set up office spaces, equipment and support services for client and team meetings.
- Represented company and promoted brand with exceptional service and presentation.
- Wrote professional letters, memos and emails for internal and external business communication.
- Tracked daily activities and important metrics with spreadsheets.
- Kept reception area clean and organised to uphold professional office reputation.
- Warmly greeted patients.
- Generated daily operations reports, presenting findings to key stakeholders and identifying targeted improvements.
Receptionist Cum Assistant Office Admin
Singiri Accounting And Bookkeeping
Dubai
06.2019 - 03.2021
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Sorted and distributed business correspondence to correct department or staff member.
- Managed incoming and outgoing calls for busy office.
- Welcomed guests and clients in upbeat and friendly manner.
- Wrote reports and correspondence from dictation and handwritten notes.
- Managed clerical needs of employees, including administrative support, file management and stationery supplies.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Scheduled and confirmed appointments for entire management team.
- Delivered clerical support by handling range of routine and special requirements
- Completed clerical tasks such as filing, copying, and distributing mail
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Interacted with customers by phone, email, or in-person to provide information
- Assisted with budgeting and financial management to keep office operating within budget
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Maintained and updated office records, both digital and physical
Education
Financial Accounting
Bghud
KeralaBachelor of Science - Computer Science
St.Mary's College For Women
KeralaSkills
Answered inbound callsIncoming call managementOffice managementOrganising meetingsAdministration supportPublic Relations
MS Office
Professional telephone demeanor
Complaint resolution
Languages
Malayalam
Native language
Hindi
Beginner
A1
Tamil
Beginner
A1
English
Upper intermediate
B2
Timeline
Senior Customer Service Executive
Hexaware Technologies
01.2023 - 07.2023
Receptionist cum Assistant Office Admin
Bristol Medical Center
04.2021 - 12.2022
Receptionist Cum Assistant Office Admin
Singiri Accounting And Bookkeeping
06.2019 - 03.2021
Financial Accounting
Bghud
Bachelor of Science - Computer Science
St.Mary's College For Women