Mahija Vijith
Sharjah
Summary
Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration. Communicative Customer Service Executive experienced in solving problems and building great client rapport.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Executive
Hexaware Technologies
06.2021 - 11.2023
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Resolved customers general enquiries by phone, email and in person.
- Maintained database with up-to-date customer information.
- Managed quality of calls, using call monitoring software to determine areas of improvement.
- Addressed on average 80 plus inbound customer calls daily.
- Educated customers about Visa processing, payment processing and support policies and procedures
- Prepare regular reports on customer service metrics, team performance, and customer feedback.
- Stay updated on latest customer service technology and tools.
- Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow up to verify that complaints have been addressed and satisfied.
- Audited calls and service levels to maintain high standards.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Front Desk Receptionist cum Assistant Office Admin
Bristol Medical Center
08.2018 - 04.2021
- Welcomed patients with kindness to enhance checking in processes.
- Kept reception area clean and neat to give visitors positive impression of company.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Managed digital and manual filing systems.
- Offered advice on additional services to best meet patient needs.
- Updated patient records for continued compliance with policies.
- Protected patient rights through continued discretion and confidentiality.
- Responded calmly and compassionately in emergency situations.
- Operated switchboard to facilitate prompt call handling.
- Processed billing and payments using medical software.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Monitored stock and ordered stationery and medical supplies.
- Scheduled and booked conference room for staff and doctor meetings.
- Collected and provided patient information to relevant medical professionals.
- Wrote professional letters, memos and emails.
- Actioned more than 25 emails daily and handled up to 50 plus incoming phone calls.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Diploma - Financial Accounting
BGhud
Kerala ,IndiaBsc - Computer Science
St. Mary's College For Women
Kerala, India04.2010
Skills
- Proficiency in using office software and tools, such as word processing, spreadsheets, email and calendar applications
- Help desk experience
- Multiline phone etiquette
- Excellent verbal and written communication skills to interact with colleagues, clients, and visitors professionally and effectively
- Providing exceptional customer service
- Familiarity with office supplies
- Organizational skills
- Keeping track of appointments, meetings, and deadlines, and scheduling them efficiently
Languages
English
Advanced
Hindi
Beginner
Malayalam
Native
Tamil
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Service Executive
Hexaware Technologies
06.2021 - 11.2023
Front Desk Receptionist cum Assistant Office Admin
Bristol Medical Center
08.2018 - 04.2021
Diploma - Financial Accounting
BGhud
Bsc - Computer Science
St. Mary's College For Women
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