MAHIMA SHAH
Dubai,UAE
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
ADMIN ASSISTANT
Nexus World Group
Dubai, UAE
10.2023 - Current
- Amended documents accurately, communicating and redistributing to relevant personnel where necessary.
- Created and completed critical company documents in line with best practices.
- Managed requests for access to documentation, maintaining confidentiality.
- Created email notifications, invitations and agendas for meetings, events and appointments
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
ACCOUNT Cum ADMIN
Alba Facilities Management Services LLC
Dubai, UAE
01.2023 - 09.2023
- Received, sorted and distributed incoming mail.
- Assisted managers in compiling and organising materials for meetings.
- Kept and maintained accurate filing system for preservation of office information.
- Provided printing, photocopying scanning support to colleagues.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
ACCOUNT ASSISTANT
Transparency International Nepal
Kathmandu, Nepal
10.2020 - 10.2022
- Prepared client billing under guidance from billing manager.
- Reconciled all company accounts, including credit cards and expenses.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Entered transactions into internal databases.
- Maintained and improved company bookkeeping processes.
- Supported accurate recordkeeping by properly documenting financial transactions.
- Participated in monthly, quarterly and annual audits.
CUSTOMER SERVICE REPRESENTATIVE
Nepal All Shop
Kathmandu, Nepal
04.2019 - 08.2020
- Registered and updated accurate customer information on database.
- Transferred customer calls to respective department or personnel to address specific issues.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded and processed customer data accurately.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Tracked orders and processed refunds for new and existing customers.
Education
High School Diploma - management
Birendra Vidhya Mandir
Tikapur,Nepal 06.2016 - 07.2018
Bachelor of Arts - Social Work
Ratna RajyaLaxmi Campus
kathmandu,Nepal 08.2019 - 07.2023
Master of Business Administration - International Business
Manipal University
Dubai,UAE 10.2023 -
Skills
- Microsoft Office
- Travel arrangements
- Mail distribution
- Meeting planning
- Purchase order creation
- Attendance records preparation
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Timeline
ADMIN ASSISTANT
Nexus World Group
10.2023 - Current
Master of Business Administration - International Business
Manipal University
10.2023 -
ACCOUNT Cum ADMIN
Alba Facilities Management Services LLC
01.2023 - 09.2023
ACCOUNT ASSISTANT
Transparency International Nepal
10.2020 - 10.2022
Bachelor of Arts - Social Work
Ratna RajyaLaxmi Campus
08.2019 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Nepal All Shop
04.2019 - 08.2020
High School Diploma - management
Birendra Vidhya Mandir
06.2016 - 07.2018