Mahima Sharma
Abu Dhabi,United Arab Emirates
Summary
Driven professional with strong aspiration to contribute to hospitality industry as Assistant Front Office Manager. Skilled in customer service and conflict resolution, combined with excellent communication and team leadership abilities. Poised to enhance guest satisfaction and streamline front office operations for optimal efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Cluster Assistant Front Office Manager
Accor (Novotel and Adagio Al Bustan)
Abu Dhabi, UAE
2026.01 - Current
- Handled all front desk responsibilities professionally for seamless operations.
- Enhanced guest satisfaction by efficiently handling enquiries and complaints.
- Promoted up selling strategies among the team that elevated revenue generation significantly.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Assisting in budgeting and financial management for the front office, inperations, including occupancy rates, revenue, and guest satisfaction metrics.
- Working closely with other hotel departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless guest experiences. including tracking revenue, monitoring expenses, and handling cash management at the front desk.
- Preparing and presenting daily, weekly, and monthly reports related to front office .
Assistant Front Office Manager
Corniche Hotel
Abu Dhabi, United Arab Emirates
2024.03 - 2025.12
- Overseeing daily operations of the front office, ensuring that guest services are delivered smoothly and efficiently, including check-ins, check-outs, and handling guest inquiries.
- Leading and training the front office staff, ensuring they maintain a high level of guest service. This includes scheduling shifts, assigning tasks, and resolving any team issues.
- Ensuring guest satisfaction by addressing any concerns or complaints and providing prompt solutions.
- Monitoring guest feedback and taking proactive steps to improve services.
- Managing room reservations and coordinating with the housekeeping department to ensure rooms are ready for new guests. Ensuring efficient room allocations based on guest preferences and availability.
Duty Manager
Corniche Hotel
Abu Dhabi
2023.10 - 2024.03
- Ensure high levels of guest satisfaction by addressing guest complaints and special requests, and ensuring prompt and efficient service.
- Oversee the day-to-day operations of the hotel, including housekeeping, front desk, and food and beverage departments, ensuring they run smoothly and efficiently.
- Supervise and support hotel staff, conduct briefings, and ensure all team members adhere to the hotel’s policies and procedures.
- Handle emergency situations such as accidents, health issues, or security concerns, and take immediate and appropriate action to resolve them.
- Assist in managing hotel budgets, ensuring efficient allocation of resources, and controlling costs while maintaining service quality.
- Oversee the check-in and check-out process to ensure a seamless experience for guests, ensuring proper billing and room allocation.
- Ensure that the hotel complies with local health, safety, and legal regulations, including managing fire safety drills and inspections.
- Personally attend to VIP guests, ensuring their expectations are met, and offering additional personalized services.
- Provide daily operational reports to senior management, highlighting any challenges and suggesting improvements where necessary.
Guest Relations Manager
Le Meridien (Marriott)
Hyderabad
2023.04 - 2023.10
Duty Manager
FIFA World Cup 2022 (Accor)
Doha
2022.04 - 2023.01
Front Office Executive
W Hotels (Marriott)
Goa
2019.11 - 2022.04
Hotel Operation Trainee
Fairmont Hotels and Resorts (Accor)
Jaipur
2018.01 - 2019.11
Education
Hotel Management -
SRITCHM
Dholpur, IndiaSkills
- PMS OPERA
- Micros
- Microsoft Office
- Microsoft Excel
Certification
- Received multiple appreciation letters from GM for delivering excellent service to guests.
- Highest Up seller of the month of Aug, Sep, Oct, Nov 2021.
- Nominated for Executive of the month.
- Manager of the Quarter 2025
COMPETENCIES
- Passionate about people and service oriented.
- A high level of interpersonal skills with the ability to communicate with all levels of employee.
- Proven team working skills and ability to work effectively and contribute to the team.
- Multicultural awareness and ability to work with people from different culture.
- Self motivated and energetic.
Timeline
Cluster Assistant Front Office Manager
Accor (Novotel and Adagio Al Bustan)
2026.01 - Current
Assistant Front Office Manager
Corniche Hotel
2024.03 - 2025.12
Duty Manager
Corniche Hotel
2023.10 - 2024.03
Guest Relations Manager
Le Meridien (Marriott)
2023.04 - 2023.10
Duty Manager
FIFA World Cup 2022 (Accor)
2022.04 - 2023.01
Front Office Executive
W Hotels (Marriott)
2019.11 - 2022.04
Hotel Operation Trainee
Fairmont Hotels and Resorts (Accor)
2018.01 - 2019.11
Hotel Management -
SRITCHM