Mahmood Khan Aqa

Sales Executive Indoor 2017-2022 (RAK UAE (Manar Mall,Hamra Mall,RAK BC,Ghalila Store,Nadiya Store)

• Achieved sales goals and service and exceeding targets by . securing new customer relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Handle customer enquries and cross upsale and pitch latest products and services (postpaid,elife,add ons,contract renewal etc)
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
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• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Visiting companies premises and and informing them about business products,packages and how it is use full for them (cug,landline,domain,wifi etc)
• Verifing documents and keeping track of application with appointment team untill service is installed
• Making follow up with the customer frequently if thy require additional services/ creating technical complains if there is service is not working

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Creating complaint for service not working (eg elife,tv,wifi,router etc)/creating billing complaint if charged etc for postpaid packages

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.

• Prepared and maintained master calendar, collecting and disseminating general information.
• Greeting and welcoming customers,checking the documents (eid,passport,license etc) and issuing token according to service
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.

• Created, prepared, and delivered reports to various departments.
• Holding responsibilities related to immigration,business setup,corporate process and legalizing .documents (medical,visa ,FZE license etc)
• Scheduled office meetings and client appointments,