Reading, Tables Tennis, Swimming
Hi, I’m
Mahmoud Abdelaziz
Personal Banking
Dubai ,Dubai
Summary
Forward-thinking Operations Specialist bringing 12+ years of expertise in personal banking for Loans and Cards sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
16
years of professional experience
5
years of post-secondary education
2
Languages
Work History
Mena Funding Dubai
Senior Trader
04.2021 - Current
Job overview
- Conducted training and mentored team members to promote productivity and commitment to friendly services.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Collaborated with analysts and coverage traders to distribute relevant market information.
- Promoted and managed 15 key accounts through direct communication with clients and advising on stock opportunities and market trends.
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Mashreq Bank Dubai
Universal Banker
04.2017 - 01.2021
Job overview
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Processed customer applications and approved loans in accordance with bank policy.
Mashreq Bank , Direct Sales Dubai
Relationship Officer
09.2011 - 04.2017
Job overview
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Worked with clients to address and respond to client and partnership management issues.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Barclays BankAlexandria
Customer Service Officer
11.2007 - 05.2011
Job overview
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
Education
Alexandria University Egypt
Bachelor Of Commerce from Accounting And Finance
09.2000 - 09.2005
Skills
Client Service
Interests
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Senior Trader
Mena Funding
04.2021 - Current
Universal Banker
Mashreq Bank
04.2017 - 01.2021
Relationship Officer
Mashreq Bank , Direct Sales
09.2011 - 04.2017
Customer Service Officer
Barclays Bank
11.2007 - 05.2011
Alexandria University
Bachelor Of Commerce from Accounting And Finance
09.2000 - 09.2005
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