Mahmoud Abdelaziz
Dubai
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Business Setup Manager
Ontime Business Setup
Dubai, United Arab Emirates
09.2020 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Providing unbiased advice to entrepreneurs and investors who wishes to set up their local presence in UAE relating to Mainland and Freezone company formation
- Guiding through the process of setting up the company and providing options that works best to help establish the company in UAE
- Managing client portfolio and advising them on the most appropriate setup for their desired business
- Providing excellent customer service by increasing the satisfaction and quality of experience
- Giving solutions related to legal formalities and making sure that the business setup process is done
- Experienced in setting up with different jurisdictions and continuously updating and maintaining the UAE business setup market knowledge
- Establishing good relationship with the clients
- Being up to date with UAE labor law and immigration ministries process and other government bodies.
SR. CUSTOMER SERVICE ADVISOR
Etisalat UAE
01.2018 - 01.2020
- Answering incoming calls and customer's inquiries
- Outbound calls to customer for follow up on their complaints and assisted on the resolution
- Validate complaints and report immediately to the manager
- Transfer urgent calls to the right department quickly and accurately
- Consistently overachieving on core KPS's by up to 100%
- Coach and develop new recruits to ensure effective agents graduate to live floor
- Resolved an average of 120 queries per day and consistently met performance benchmarks in all areas.
ACCOUNTANT
ARABCO EGYPT
01.2017 - 01.2017
- Follow up and close accounts of contractors that registered in company
- Contacting suppliers to choose the best offer and engage in a deal with them as per company process
- Submit daily reports of all the transactions in a day to direct manager.
CUSTOMER SERVICE REPRESENTATIVE
ARABCO EGYPT
01.2015 - 01.2016
- Collect required documents from the applicants as per the document checklist
- Respond to applicant's inquires and assists them on complaints
- Answers inbound calls and assisted customer inquiries
- Updates customer's details and interactions on CRM software
- Transfer urgent calls to specific department quickly and accurately
- Resolve customer's complaints and follow up on pending inquiries.
SUMMER TRAINEE
ARABCO EGYPT
01.2012 - 01.2012
- Collaborated closely with the division manager and team of two interns on a project to optimize the collections process
- Data analysis and report writing learnt the process of taxation and accounts.
Education
BBA - Bachelor of Commerce And Business Administration
Cairo University
Cairo01.2013
Science and Technology
01.2009
Skills
- Customer Relationship Management
- Data Analysis
- Coordinating
- Customer Satisfaction
- Business Analysis
- Company Formation
- Business developer
- Business solution specialist
- Financial Management
- Operations Management
- Business Development
- Contract Management
- Workforce Management
- Performance Management
- Sales management
- Business Planning
- Performance Evaluations
- Customer Relationship Management (CRM)
- Project Management
- Time Management
- Lead Generation
- Team Leadership
- Cross-Functional Teamwork
- Complex Problem-Solving
- Budget Control
- Multitasking
- Decision-Making
- Negotiation and Conflict Resolution
- Business Administration
Languages
English
Arabic
Personal Information
- Title: BUSINESS MANAGER
- Driving License: Driving license category: UAE - DRIVING LICENSE
Timeline
Business Setup Manager
Ontime Business Setup
09.2020 - Current
SR. CUSTOMER SERVICE ADVISOR
Etisalat UAE
01.2018 - 01.2020
ACCOUNTANT
ARABCO EGYPT
01.2017 - 01.2017
CUSTOMER SERVICE REPRESENTATIVE
ARABCO EGYPT
01.2015 - 01.2016
SUMMER TRAINEE
ARABCO EGYPT
01.2012 - 01.2012
BBA - Bachelor of Commerce And Business Administration
Cairo University
Science and Technology