Mahmoud Abdelaziz
Abu Dhabi,United Arab Emirates
Summary
- Diligent Secretary equipped to manage high-volume phone calls and complex schedule management. Offers personable and professional demeanour coupled with tactful and diplomatic communication skills. Background in clerical and secretarial roles with proven knowledge and skills, contributing to efficient office operations. Personable clerical professional with background in administrative roles. Works collaboratively with office personnel to streamline workflow and meet deadlines. Strong command of Microsoft Office Suite and office technologies.
Exceptional analytical, organisational and communication skills in support of internal office efficiency and customer service or engagement objectives. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Secretary
Arab American Translation Center
Abu Dhabi, UAE
12.2019 - Current
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Addressed inquiries and responded via email or telephone follow-up.
- Updated files and records with precise system navigation.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Received and placed telephone calls to clients and prospective clients.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Maintained accurate and up-to-date databases containing confidential information.
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
- Managed queries in person, by phone and via email with exceptional customer care.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Improved administration workflows to free up time and increase staff capabilities.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Scanned and uploaded documents into digital filing system.
Education
Bachelor's degree in History and Civilization -
Al Azhar
Egypt 05.2014 - 07.2018
Skills
- Problem solving
- Letter writing
- Excel proficiency
- Database management
- Preparing contracts
- Filing experience
- Administering payroll
- Vendor relations skills
- Paper and electronic filing
- Meeting coordination
- Office supply management
- General bookkeeping
- Technical documentation management
- Outlook diary management
- Multi-line phone systems
- Audio typing
- File closures
- Accurate typing [Number] WPM
Languages
Arabic
Fluent
English
Fluent
Affiliations
- Fishing
- Football Player
Timeline
Secretary
Arab American Translation Center
12.2019 - Current
Bachelor's degree in History and Civilization -
Al Azhar
05.2014 - 07.2018
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