Mahmoud Abdelsalam
Dubai,United Arab Emirates
Summary
Senior Operations & Supply Chain Manager with 15+ years of experience in manufacturing and service operations across Egypt, Saudi Arabia, and the UAE. Proven expertise in establishing operations, managing large workforces, optimizing 24/7 operations, and driving performance improvement. Successfully led product launches and service delivery models, reduced cycle time and employee turnover, improved ROI and utilization, and delivered cost-efficient, scalable operations through data-driven decision-making and cross-functional leadership.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Operations manager
Beyoot LLC
Dubai, United Arab Emirates
08.2024 - Current
- Manage day-to-day service operations for a workforce of 45 field staff, delivering approximately 8,600 service visits per month across multiple locations in Dubai.
- Improved field staff ROI from 1.6 to 2.1 through optimized scheduling, workload balancing, and performance monitoring.
- Increased overall operational capacity by approximately 40% through improved planning, coordination, and utilization of available resources.
- Optimized zone allocation and significantly reduced unnecessary cross-zone mobility, improving on-time performance and operational efficiency.
- Enhanced material utilization by introducing lightweight, concentrated cleaning solutions, reducing transportation effort, time waste, and logistics-related costs.
- Played a key role in reducing a historically high employee turnover rate of 25% by implementing workforce stability, engagement, and operational efficiency initiatives.
- Contributed to operational cost reduction initiatives while maintaining service quality and customer satisfaction.
Operations Manager
Cairo For Traffic Products.
Cairo, Egypt
10.2022 - 07.2024
- Played a key role in establishing a traffic products manufacturing facility from ground-up through full operational readiness.
- Managed end-to-end operations and supply chain activities for a workforce of 250 employees operating across 3 shifts (24/7).
- Led the industrialization and launch of 7 new product lines, including machinery selection, mold design, workforce hiring, and technical training.
- Achieved a 35% reduction in production cycle time through process optimization, workflow redesign, and improved machine utilization.
- Implemented employee transportation solutions for a remote factory location, significantly reducing time waste and improving attendance and productivity.
- Introduced no-cost employee engagement and retention initiatives (recognition, communication routines, and internal development practices), improving workforce stability and morale.
- Strengthened coordination between production, supply chain, and planning teams, improving production flow and reducing operational bottlenecks during peak demand periods.
- Improved workforce stability and shop-floor discipline by standardizing shift routines, communication practices, and supervisory follow-up across 24/7 operations.
- Oversaw annual production of approximately ~5.7 million units, supplying nearly ~55% of the Egyptian market demand.
- Promoted 18 production-line employees into administrative and supervisory roles, strengthening internal leadership pipelines and reducing reliance on external hiring.
Supply Chain Manager
Masr Assistance For Traffic Technology
Cairo, Egypt
06.2021 - 09.2022
- Managed 24/7 central warehouse operation across 3 shifts, ensuring uninterrupted receiving, storage, and dispatch activities.
- Led nationwide distribution operations, coordinating timely delivery of products to 250 branches across all regions of Egypt.
- Played key role in ensuring full product availability across all 250 branches, maintaining continuous stock coverage and preventing stock-out situations across company’s entire product range.
- Planned and controlled inventory levels through proactive replenishment and demand alignment, supporting operational continuity and service reliability.
- Ensured full adherence to approved annual procurement budget over complete 12-month cycle, maintaining cost discipline without disrupting supply continuity.
- Identified, evaluated, and onboarded new suppliers, achieving approximately 30% cost savings compared to previous purchasing prices while maintaining required quality and delivery standards.
- Strengthened coordination between warehouse, logistics, procurement, and operations teams to improve service levels, delivery accuracy, and overall supply chain efficiency.
- Monitored supplier performance, purchase orders, and deliveries to ensure compliance with contractual terms, timelines, and internal control requirements.
Accounts Payable Accountant
Masr Assistance For Traffic Technology
Cairo, Egypt
11.2020 - 05.2021
- Managed complete accounts payable cycle, verifying invoices, processing payments, and reconciling vendors.
- Reviewed supplier invoices for accuracy and compliance before approving payments.
- Collaborated with procurement, warehouse, and finance teams to resolve discrepancies.
- Monitored payment schedules, ensuring timely settlement of balances and maintaining vendor relations.
- Maintained accounts payable records according to internal controls and accounting policies.
- Assisted month-end closing by reconciling payable balances and supporting financial reporting.
- Enhanced payment accuracy and documentation consistency, reducing errors and rework.
Senior Accountant
Al Aseel EST
Makkah, Saudi Arabia
01.2010 - 06.2020
- Collated general ledger entries with 100% accuracy under tight deadlines.
- Examined and reviewed financial statements for government entities.
- Developed updated processes for accounts receivable, customer reporting, and account management.
- Collaborated with management to align project expenses with budget plans.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions accurately.
- Managed month-end and year-end financials, including fixed asset reporting.
- Executed year-end closing processes in coordination with controllers and external auditors.
- Monitored weekly sales to produce reports for senior leadership and enhance operational efficiency.
Education
Specialized Accounting Program (SAP) - Accounting
Business And Economic Studies Center
Ain Shams University - Cairo 03.2008 - 12.2009
Bachelor of Business - Accounting
Faculty Of Business - Ain Shams University
Cairo - Egypt 08.2005 - 07.2009
Skills
- Core Operations & Supply Chain
- Operations Management (Service & Manufacturing)
- Supply Chain & Logistics Management
- Workforce Planning & Productivity
- Inventory Control & Availability Management
- Warehouse & Distribution Operations (24/7)
- Vendor & Supplier Management Performance & Cost Management
- Cost Control & Budget Management
- Procurement & Purchasing Optimization
- Demand Planning & Replenishment
- Process Optimization & Continuous Improvement
- Performance Metrics (Productivity, Utilization, Efficiency) Systems & Reporting
- ERP Systems
- Microsoft Excel (Advanced)
- Operational Reporting & Dashboards
Languages
Arabic
Native language
English
Advanced
Arabic
Native
Timeline
Operations manager
Beyoot LLC
08.2024 - Current
Operations Manager
Cairo For Traffic Products.
10.2022 - 07.2024
Supply Chain Manager
Masr Assistance For Traffic Technology
06.2021 - 09.2022
Accounts Payable Accountant
Masr Assistance For Traffic Technology
11.2020 - 05.2021
Senior Accountant
Al Aseel EST
01.2010 - 06.2020
Specialized Accounting Program (SAP) - Accounting
Business And Economic Studies Center
03.2008 - 12.2009
Bachelor of Business - Accounting
Faculty Of Business - Ain Shams University
08.2005 - 07.2009