Mahmoud Abdel Shafy

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Built strong relationships with customers through positive attitude and attentive response.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

• Assist Managers in Sales Strategy Development.
• Recruit, Train, and Coach the Sales Team.
• Delegate Tasks and Set Deadlines.
• Set Sales Targets and Motivate Sales Team.
• Prepare daily, monthly and yearly Sales Reports.
• Develop and implement a business plan to grow the business.

• UAE national long-term loan, short term loan, Credit Card and bank assurance.
• Conducting in-depth research on competitors’ products, pricing and market success to gain insight customer preferences and interests.
• Providing overall guidance to newly recruited Sales Representatives.
• Contributes to team effort by accomplishing related results as needed.
• Maintains quality service by establishing and enforcing organization
  standards.
• Providing overall guidance to newly recruited Sales Representatives.
  
• Managed long-term customer relationships to increase revenue.

• Assisting the team leader in team roles and following up on the team cases personal loans (4 years – 20 years)
• Exceeded sales targets by delivering high call volumes and tailored product recommendations
• opening new accounts
• expertise in sales and marketing for personal loans handling customer
  complains
• managing high network individual client’s portfolio
• Ran Salesforce reports to analyse customer base and target engagement.

• Home improvement loan
• Personal loans(4YEARS)
• Auto loans
• Opening new accounts
• Managing high network individual client's portfolio
• Expertise in sales and marketing for personal loans
• Handling customer complains
• Excellent bank statement
• Top achiever of the team

• Deal in credit cards sales.
• Good knowledge of customer services.
• Building strong relationships with customers.
• Handling customers' complaints.
• Managing high network individual client's portfolio.
• Maintaining good relations among colleagues and other departments

• Public relationship manager.
• Handling 4 stores across Alexandria and Cairo
• Responsibility of over 30 staff.
• Adjusting all commodities of the stores.
• Interviewing new joiners and hiring new staff.
• Training the new employees.
• Welcoming senior managers of the company who are working overseas.