Mahmoud Adawy
Senior Sales Manager
Abu Dhabi
Summary
I am looking for a rewarding and challenging role in an organisation where I can apply & grow myself. Being versatile, I am eager to take up a challenging career. My long-term career goal is to seek a role of responsibility in related functions which would provide an opportunity for career advancement and professional growth. I am eager to travel and explore more opportunities whenever it may be. I am a keen learner with a flair for adopting emerging trends and addressing industry requirements to achieve organizational objectives.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Local Area Manager
Elie & Jean Salon Supply
Abu Dhabi
07.2019 - Current
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Manger
Nazih Cosmetics
Abu Dhabi
01.2015 - 01.2019
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Facilitated business by implementing practical networking techniques.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Communicated product quality and market comparisons by creating sales presentations.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Senior Sales Associate
Ghazi Cosmetics
Abu Dhabi
01.2013 - 01.2015
- Assisted in transactions with wholesalers and other vendors, and helping oversee contracts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept detailed track of sales and customer information in company system.
- Participated in store meetings and product training sessions to understand and sell items.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
- Developed and maintained knowledge of current sales and promotions.
- Greeted customers and provided product advice to increase sales.
- Met and exceeded sales objectives on consistent basis to drive company growth.
Reservations - Diplomatic Affairs
Jett Company
Amman
01.2009 - 12.2013
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responsible for Diplomats reservations and making sure they are secured and safe upon departure and arrival
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Monitored CCTV cameras and alarm systems for security breaches.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
Education
High School Diploma - IPA -International
Al Rawad International Academy
Amman, Jordan 09.2005 - 08.2008
Diploma In Hospitality -
Vocational Training Corporation
Amman, Jordan 09.2007 - 09.2008
Skills
Business Development
Timeline
Local Area Manager
Elie & Jean Salon Supply
07.2019 - Current
Sales Manger
Nazih Cosmetics
01.2015 - 01.2019
Senior Sales Associate
Ghazi Cosmetics
01.2013 - 01.2015
Reservations - Diplomatic Affairs
Jett Company
01.2009 - 12.2013
Diploma In Hospitality -
Vocational Training Corporation
09.2007 - 09.2008
High School Diploma - IPA -International
Al Rawad International Academy
09.2005 - 08.2008
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