Mahmoud Ahmed

• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Defined and integrated roles, responsibilities and processes for business team and data management organization.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors (CAP - Competitors Analysis Plan).
• Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
• Established and maintained highly effective relationships with clients and industry partners to drive growth (CDP - Customer Development Plan).
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Contributed to industry events and trade shows to showcase products and gather industry intelligence.
• Planned marketing initiatives and leveraged referral networks to promote business development (internal & external referral schemes).
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Performed market segmentations, targeting and positioning for each product line.

• Develop the assigned sales territory in order to maintain and grow the DHL market leadership position
• Manage and develop a portfolio of prospects through building a strong opportunity pipeline to ensure that revenue targets are met
• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met
• Ensure those customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
• Update Daily Sales Report and ensure that the pipeline of prospects is updated
• Exploit all new opportunities from potential customers (provided by the lead qualifier as well as self generated sales leads) ensuring a maximum penetration of DHL in assigned territory

Key Achievements: -

• Supported other Major account managers in achieving their targets through ranking up some lucrative clients
• Constantly achieving & exceeding the quarterly targets set by the management
• Increased my territories client base by 30% year-on-year

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Increased customer satisfaction by resolving issues.
• Exceeded goals through effective task prioritization and great work ethic.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Recommended and upsold new products, resulting in 20% increase in the service point revenue.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Recommended products to customers and suggested other options if preferred product was unavailable.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Communicated with clients regarding account services, statements, and balances.