Mahmoud Ahmed Abdelrahman
United Arab Emirates
Summary
Dynamic professional with expertise in mobile accessories sales and smartphone hardware & software repair, complemented by strong branch management & operations skills. Demonstrates exceptional customer service excellence and proficiency in inventory & stock control. Proven track record in team leadership & training, with a focus on problem solving & decision making. Committed to driving operational success and enhancing customer satisfaction through strategic initiatives.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work history
Accounts assistant
GRC designing factory
Al Fujairah City, UAE
03.2025 - 11.2025
- Assisted in budget preparation, helped control expenditure.
- Filed tax returns accurately and on time for avoidance of penalties.
- Prepared detailed financial reports for improved decision making.
- Facilitated internal audits through organised documentation management.
- Assisted in payroll administration for accurate and timely salary disbursement.
- Ensured fair treatment of all employees by implementing company policies diligently.
- Carried out frequent performance evaluations for continuous staff improvement.
- Conducted exit interviews to gather feedback from departing employees for organisational improvements.
- Oversaw HR-related documentation, ensuring correct storage and accessibility when required.
- Completed new joiner onboarding documentation and reference checks.
Sales assistant
Al sadaf fashion
Abu Dhabi , UAE
09.2024 - 03.2025
- Delivered exceptional after-sales service, encouraging repeat business.
- Demonstrated products effectively leading to increased sales conversions.
- Fostered welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in timely manner to maintain product availability.
- Fostered welcoming store environment by maintaining clean and well-organised displays.
Telesales
Money concept
Abu Dhabi , UAE
02.2024 - 08.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Branch Manager
Seven Stars Mobile Store
Cairo, Egypt
05.2022 - 12.2023
- - Supervised daily store operations and managed full sales and technical team.
- - Ensured high customer satisfaction and smooth workflow.
- - Improved branch performance through effective sales strategies and team leadership.
- - Managed inventory, scheduling, and reporting.
Mobile Repair Technician
Seven Stars Mobile Store
Cairo, Egypt
11.2021 - 05.2022
- - Performed smartphone diagnostics, hardware and software repairs.
- - Assisted customers with technical issues and provided reliable repair solutions.
- - Maintained repair tools and ensured quality control.
Sales Associate (Mobile Accessories)
Seven Stars Mobile Store
Cairo, Egypt
08.2019 - 11.2021
- - Provided customer service and recommended suitable mobile accessories.
- - Achieved sales targets and maintained product displays.
- - Handled billing and managed stock levels.
- Collaborated with team members for efficient store operations.
- Assisted in visual merchandising, improving shop floor appeal.
Education
Bachelor of Commerce - Marketing & Foreign Trade
Ain Shams Academy
EgyptSkills
- Smartphone Hardware & Software Repair
- Point of sale operation
- Successful up-selling
- Sales target achievement
- Branch Management & Operations
- Customer Service Excellence
- Inventory & Stock Control
- Team Leadership & Training
- Problem Solving & Decision Making
- Expense report administration
- Organisational awareness
- Management accounts production
- Bank reconciliation expertise
- Basic tax knowledge
- VAT calculating
Languages
Arabic — Native
English — Good
References
Available upon request.
References
References available upon request.
Timeline
Accounts assistant
GRC designing factory
03.2025 - 11.2025
Sales assistant
Al sadaf fashion
09.2024 - 03.2025
Telesales
Money concept
02.2024 - 08.2024
Branch Manager
Seven Stars Mobile Store
05.2022 - 12.2023
Mobile Repair Technician
Seven Stars Mobile Store
11.2021 - 05.2022
Sales Associate (Mobile Accessories)
Seven Stars Mobile Store
08.2019 - 11.2021
Bachelor of Commerce - Marketing & Foreign Trade
Ain Shams Academy