Mahmoud Ahmed Mostafa
Abu Dhabi
Summary
Seeking a challenging position in a dynamic organization where I can leverage my technical skills and innovative mindset
Dedicated and results-driven IT professional with a strong background in [Software Support, network administration, Database Administration - Help Desk- Hardware].
Overview
13
13
years of professional experience
Work History
IT manager
BHM International General MTC
09.2022 - Current
- Configure, deploy, and maintain Windows Server environments
- Manage Active Directory (AD) services, including user accounts, permissions, and group policies
- Monitor and optimize server performance and security
- Implement disaster recovery solutions and backup procedures
- Administer and maintain SQL databases, ensuring data integrity and availability
- Optimize database performance and troubleshoot SQL-related issues
- Develop and implement database security measures
- Automate database tasks using scripts and stored procedures
- Support and manage ERP systems, ensuring alignment with business processes
- Train employees on ERP functionalities and usage
- Coordinate with ERP vendors for updates, customizations, and issue resolution
- Analyze business requirements and recommend ERP enhancements
- Oversee the installation, maintenance, and repair of IT hardware and peripherals
- Manage network infrastructure, including switches, routers, firewalls, and wireless systems
- Monitor network performance and ensure uptime through proactive measures
- Troubleshoot connectivity and hardware issues promptly
- Implement and maintain physical security systems, including biometric and RFID-based access controls
- Ensure seamless integration of access control systems with organizational policies
- Regularly update firmware and manage user access levels
- Manage property management and real estate software solutions
- Provide support for users, including troubleshooting and customizations
- Analyze data from property software to generate actionable insights
Senior Technical Support
Blitz Systems
02.2020 - 07.2022
- Troubleshoot and resolve issues in software applications, ensuring minimal downtime
- Work with vendors and developers to implement software updates
- Perform root cause analysis for recurring software issues and recommend solutions
- Guide end-users and IT teams on best practices for software usage
Project Manager
Global System Integration
03.2016 - 01.2020
- Develop project plans, timelines, and budgets to oversee ERP implementation or upgrades, ensuring alignment with business objectives
- Act as a liaison between business leaders, technical teams, and vendors to gather requirements and ensure project success
- Implementation for ERP system configuration, data migration, testing, and go-live activities, ensuring functionality and integration
- Lead cross-functional teams, provide training, and drive user adoption to maximize ERP effectiveness
- Identify risks, resolve issues, and implement change management strategies for smooth transitions and compliance
ERP Function implementer
Backend Solutions
02.2012 - 12.2015
- Configure and tailor ERP modules (e.g., finance, HR) to meet business requirements and workflows
- Train end-users, provide documentation, and offer ongoing support for smooth adoption and operation
- Conduct testing, resolve issues, and continuously optimize ERP functionalities to enhance performance
Education
ASP.NET MVC TRAINING -
CAIRO UNIVERSITY
01.2016
GRAPHIC DESIGN COURSE -
RUSSIAN CULTURAL CENTER
01.2016
BACHELOR DEGREE OF - COMMERCE
BENHA UNIVERSITY
01.2015
WEB DEVELOPMENT DIPLOMA -
RUSSIAN CULTURAL CENTER
01.2015
Skills
- Project Management
- Microsoft Dynamics 365
- Crystal Reports
- SQL Databases
- IT Support & Helpdesk
- Windows Server MCSA AD
- Network infrastructure CCNA
- Hardware & Software MTC
- ERP software Training & Support
Projectsachievements
- 2023, Loading Transactions LLC, ERP software Design & Network Infrastructure, Abu Dhabi
- 2022, National Entrepreneur UAE, Digital platform for governmental transactions & typing centers
- 2019, Egypt Army Hotels, ERP software Design & Implementation
- 2018, GSI Egypt, Helped moderating and achieving 200+ Clients
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
IT manager
BHM International General MTC
09.2022 - Current
Senior Technical Support
Blitz Systems
02.2020 - 07.2022
Project Manager
Global System Integration
03.2016 - 01.2020
ERP Function implementer
Backend Solutions
02.2012 - 12.2015
GRAPHIC DESIGN COURSE -
RUSSIAN CULTURAL CENTER
BACHELOR DEGREE OF - COMMERCE
BENHA UNIVERSITY
WEB DEVELOPMENT DIPLOMA -
RUSSIAN CULTURAL CENTER
ASP.NET MVC TRAINING -
CAIRO UNIVERSITY
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