Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with years of management experience. Competent team player who can successfully inspire fellow colleagues. Clarifying The Customer's Complaint; Determining The Cause Of The Problem; Selecting And Explaining The Best Solution To Solve The Problem; Expediting Correction Or Adjustment; Following Up To Ensure Resolution. Recommend Potential Products Or Services To Management By Collecting Customer Information And Analyzing Customer Needs Manage Large Amounts Of Incoming Calls. Identify And Assess Customers' Needs To Achieve Satisfaction. Keep Records Of Customer Interactions, Process Customer Accounts, And File