MAHMOUD ALI HAMAD ALHAMAD
Abu Dhabi
Summary
Dedicated and detail-oriented healthcare professional with over 24 years of experience in health care management outpatient and inpatient services within a leading healthcare institution under Burjeel group and Mubadala Healthcare (Healthpoint Hospital, Abu Dhabi). Proven ability to coordinate clinical operations, ensure compliance with healthcare standards, and enhance communication between administrative and medical teams. Skilled in patient care coordination, staff supervision, and maintaining efficient medical services systems.
Healthcare professional with substantial experience in clinic coordination. Proven ability to streamline operations and enhance patient experience through effective management and problem-solving. Known for strong collaboration skills and adaptability in dynamic environments, ensuring reliable and consistent results.
Diligent [Desired Position] with solid background in clinic coordination. Effectively managed daily operations and enhanced patient flow, contributing to improved clinic efficiency. Demonstrated strong organizational and communication skills, ensuring seamless collaboration among healthcare professionals.
Overview
25
25
years of professional experience
Work History
Clinic coordinator
Burjeel orthopedic & sport medicine center
01.2018 - Current
- Serve as a primary point of contact for patients, addressing inquiries, resolving concerns, and facilitating communication between patients, families, physicians, and other healthcare providers.
- Assisted in inpatient and outpatient operations, including insurance pre-authorizations, billing coordination, and patient eligibility verification.
- Coordinated with physicians, nurses, and administrative staff to facilitate seamless patient admissions and discharges.
- Managed and maintained patient medical records, ensuring accuracy, confidentiality, and compliance with DOH standards.
- Supported daily clinical workflows and improved record-keeping efficiency through digitization and structured filing systems.
- Collaborated with multidisciplinary teams to improve operational efficiency and quality of patient care.
- Trained junior staff on medical care protocols and patient information systems.
- Identify and address operational issues, patient complaints, or scheduling conflicts promptly to ensure smooth functioning
Healthpoint Hospital – Abu Dhabi, UAE (Under Mubadala Healthcare)
01.2014 - 01.2018
- Welcoming new patients, ensuring their records are up-to-date, and managing paperwork for admissions and discharges.
- Provides administrative and clerical support in a hospital or healthcare setting, handling tasks like managing patient records, coordinating communication between departments, assisting with patient admissions and discharges, and managing supplies. They act as a crucial point of contact for patients, nurses, and doctors, ensuring the smooth day-to-day operation of a hospital ward
King Hussein medical city – Jordanian Royal Medical services
01.2001 - 01.2014
- Organizing, updating, and retrieving patient health records to ensure they are accurate and accessible.
- Adhering to strict privacy protocols and healthcare regulations when handling sensitive patient information.
- Ensuring all information within the records is correct and up-to-date.
- Providing complete medical histories for billing purposes and to support accurate patient care.
- Managed and maintained patient medical records, ensuring accuracy, confidentiality, and compliance with DOH standards.
- Coordinated with physicians, nurses, and administrative staff to facilitate seamless patient admissions and discharges.
- Assisted in inpatient and outpatient operations, including insurance pre-authorizations, billing coordination, and patient eligibility verification.
- Serve as a primary point of contact for patients, addressing inquiries, resolving concerns, and facilitating communication between patients, families, physicians, and other healthcare providers.
- Supported daily clinical workflows and improved record-keeping efficiency through digitization and structured filing systems.
- Collaborated with multidisciplinary teams to improve operational efficiency and quality of patient care.
- Trained junior staff on medical care protocols and patient information systems.
- Identify and address operational issues, patient complaints, or scheduling conflicts promptly to ensure smooth functioning
Education
Diploma Degree - Healthcare Administration (medical record field)
Albalqaa University
Jordan01.2001
Skills
- Clinic Operations & Administration
- Patient Care Coordination
- Staff Supervision & Training
- Insurance & Pre-Authorization Handling
- Healthcare Compliance & Quality Assurance
- Strong Liaison and Communication Skills
- Proficiency in EMR / EHR Systems
- Microsoft Office (Excel, Word, Outlook)
- Time Management & Organizational Skills
- Strong organizational and time management skills
- Excellent communication and interpersonal skills for effective interaction with diverse individuals (patients, staff, providers)
- Strong problem-solving and analytical abilities
- Leadership qualities and the ability to work effectively within a team
- Attention to detail and the ability to multitask in a fast-paced environment
- Empathy and a patient-centric approach to care coordination
References
- Nasser, Jadallah, +971505119790
- Sulaiman, Saleem, +971563675122
Languages
English – Fluent
Arabic – Fluent
Availibility
Available upon request
Timeline
Clinic coordinator
Burjeel orthopedic & sport medicine center
01.2018 - Current
Healthpoint Hospital – Abu Dhabi, UAE (Under Mubadala Healthcare)
01.2014 - 01.2018
King Hussein medical city – Jordanian Royal Medical services
01.2001 - 01.2014
Diploma Degree - Healthcare Administration (medical record field)
Albalqaa University