Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Reference
Timeline
Generic
Mahmoud Alqadour

Mahmoud Alqadour

Dubai,DU

Summary

Customer Service Professional with 2+ years of experience in client support, relationship management, and service operations. Skilled in handling escalations, resolving customer concerns, and improving satisfaction levels across multiple channels (phone, email, in-person, and digital platforms). Strong communicator with proven ability to manage high volumes of inquiries, build customer loyalty, and deliver service excellence in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Relations Executive

Royal Swiss Auto
07.2024 - Current
  • Managed customer inquiries and complaints across phone, email, and in-person channels, consistently achieving service quality targets.
  • Handled escalations professionally, improving first-contact resolution and reducing repeat issues.
  • Collected and analyzed customer feedback through CRM systems, generating reports for process improvements.
  • Collaborated with internal teams to resolve complex service cases quickly and effectively.
  • Followed up with customers to ensure concerns were fully resolved, boosting retention and loyalty.
  • Assisted management in developing customer service strategies that improved overall satisfaction scores.

Customer Service Representative

International Motoring Club (IMC)
04.2023 - 07.2024
  • Delivered 24/7 customer support, managing high-pressure cases with professionalism and efficiency.
  • Handled 50+ daily inquiries via phone, email, and social media, maintaining consistent service standards.
  • Resolved customer issues within service-level agreements (SLAs), maintaining a satisfaction rating above 90%.
  • Identified customer needs and promoted additional services, contributing to revenue growth.
  • Logged and tracked cases in CRM systems, improving case closure rates and service efficiency.
  • Supported onboarding of new staff by training them on service protocols and communication best practices.

Education

Bachelor of Civil Engineering - undefined

Marwadi University
01.2022

Skills

  • Customer Service & Relationship Management
  • Complaint Handling & Conflict Resolution
  • CRM Systems & Ticketing Tools
  • Call Center and Front Desk Support
  • Problem Solving & Decision Making
  • Effective Communication (Phone, Email, In-Person)
  • Time Management & Multitasking
  • Team Collaboration
  • Negotiation Skills
  • MS Office

Languages

Arabic
English

Personal Information

Driving License: UAE Driving License (Light Vehicle)  & Own Car (available for work-related travel and flexible mobility)

Reference

Avileable Upon The Request

Timeline

Customer Relations Executive

Royal Swiss Auto
07.2024 - Current

Customer Service Representative

International Motoring Club (IMC)
04.2023 - 07.2024

Bachelor of Civil Engineering - undefined

Marwadi University
Mahmoud Alqadour