Customer Service Professional with 2+ years of experience in client support, relationship management, and service operations. Skilled in handling escalations, resolving customer concerns, and improving satisfaction levels across multiple channels (phone, email, in-person, and digital platforms). Strong communicator with proven ability to manage high volumes of inquiries, build customer loyalty, and deliver service excellence in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Relations Executive
Royal Swiss Auto
07.2024 - Current
Managed customer inquiries and complaints across phone, email, and in-person channels, consistently achieving service quality targets.
Handled escalations professionally, improving first-contact resolution and reducing repeat issues.
Collected and analyzed customer feedback through CRM systems, generating reports for process improvements.
Collaborated with internal teams to resolve complex service cases quickly and effectively.
Followed up with customers to ensure concerns were fully resolved, boosting retention and loyalty.
Assisted management in developing customer service strategies that improved overall satisfaction scores.
Customer Service Representative
International Motoring Club (IMC)
04.2023 - 07.2024
Delivered 24/7 customer support, managing high-pressure cases with professionalism and efficiency.
Handled 50+ daily inquiries via phone, email, and social media, maintaining consistent service standards.
Resolved customer issues within service-level agreements (SLAs), maintaining a satisfaction rating above 90%.
Identified customer needs and promoted additional services, contributing to revenue growth.
Logged and tracked cases in CRM systems, improving case closure rates and service efficiency.
Supported onboarding of new staff by training them on service protocols and communication best practices.
Education
Bachelor of Civil Engineering - undefined
Marwadi University
01.2022
Skills
Customer Service & Relationship Management
Complaint Handling & Conflict Resolution
CRM Systems & Ticketing Tools
Call Center and Front Desk Support
Problem Solving & Decision Making
Effective Communication (Phone, Email, In-Person)
Time Management & Multitasking
Team Collaboration
Negotiation Skills
MS Office
Languages
Arabic
English
Personal Information
Driving License: UAE Driving License (Light Vehicle) & Own Car (available for work-related travel and flexible mobility)