Mahmoud Amer
Dubai,DU
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Goal-oriented manager with distinguished experience in mortgage industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Performance-oriented Sales Leader offering exceptional record of achievement over 17-years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
17
17
years of professional experience
Work History
Sales Manager
Abu Dhabi Islamic Bank
02.2014 - Current
- Managing a sales team while supervising and directing their activities
- Achieving the assigned yearly target by assigning and managing the monthly set target among the approved headcounts.
- Monitoring client's relation with the bank, from initial stages, Resolved customer issues quickly to close deals and boost client satisfaction.
- Aligned bank goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained knowledge of products, underwriting, processing procedures and general guidelines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Liaising with branches to enhance the business & team relation Communicated product quality and market comparisons by creating sales presentations.
- Ensuring periodically all team are providing clients with excellent standards & measuring these client satisfaction standards for any further enhancement
- Facilitated business by implementing practical networking techniques.
- Administer And ensure compliance to all sales practice all along with CB regulations and ADIB policies
- Recruited, interviewed and hired employees
Corporation Facilities Manager
Al-Ijarah Holding Co.
07.2012 - 04.2013
- Supervising support staff responsible for facilities administration & related services
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Targeting selective clients for HNI & SME segments
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Prepared contracts and related documentation according to strict standards.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Senior Relationship Officer
AMLAK Finance & Dubai Islamic Bank (TAMWEEL)
11.2007 - 06.2012
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in industry events and trade shows to promote products and services.
- Liaising with various internal departments as credit, operations & collections to get relevant information like application progress, approvals & disbursal
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Providing excellent quality customer service including commitments with respect to their TAT
- Regularly reviewing client complaints & resolving them and escalating any unresolved issues to the Branch Manager
- Developing strong working relations with high profile clients, real estate agencies and brokerages
- Maximizing lead generation & new client acquisition keeping in targets set by the Bank
- Reporting key trends and sales updates to Branch Manager
Personal Finance Representative
Mashreq Bank (Osool Finance)
01.2007 - 10.2007
- Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Analyzed clients' financial situations to offer products to improve standard of living.
- Keeping up to date with product information and ensure that all policy amendments and procedural changes are being implemented
- Ensuring delivery of quality client services with a view to minimizing and resolving client complaints within the set time frames
- Reported to Team leader.
- Building and maintaining a strong relationship with clients and managing client expectation within the assigned portfolio.
- Educated clients on financial topics and best practices.
Education
Bachelor of Commerce - Accounting & Management
Mansoura University
Egypt01.2002
Skills
- Territory Sales Management
- New Hire Onboarding
- Multitasking capabilities
- Networking abilities
- Customer retention
- Sales coaching
- Conflict resolution
- Problem solving
- Sales Presentations
- Empowers High-Performing Sales Teams
- Goal Setting
- Relationship Building
- Key Account Management
- Sales Expertise
- Market Research
- National Account Management
- Sales Tracking
- Pipeline Management
- Staff Management
- Sales Planning
- Sales Operation
- Lead Generation
- Client Relationship Management
- KPI Tracking
- Sales Reporting
- Account Management
- Solution Selling
- Sales Team Training
- New Business Development
Training
Leadership Skills, ISO 9001 Certification, Islamic Finance, Retail Banking and Corporate Banking, MCSE, IBM Egypt
References
Will be provided on request
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Manager
Abu Dhabi Islamic Bank
02.2014 - Current
Corporation Facilities Manager
Al-Ijarah Holding Co.
07.2012 - 04.2013
Senior Relationship Officer
AMLAK Finance & Dubai Islamic Bank (TAMWEEL)
11.2007 - 06.2012
Personal Finance Representative
Mashreq Bank (Osool Finance)
01.2007 - 10.2007
Bachelor of Commerce - Accounting & Management
Mansoura University
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