MAHMOUD BASSUONI

Camp Operations & Maintenance : Managed the maintenance and operational efficiency of 12 camps, accommodating up to 10,000 NAFFCO employees, ensuring high standards of living and functionality.

Procurement & Inventory : Oversaw the procurement of bedding materials and essential supplies for the camps, maintaining inventory and ensuring cost-effectiveness.

Service Contracts : Handled service contracts for gas supply, pest control, water tank cleaning, waste management, sewerage water collection, and grease trap maintenance, Vending machine contract,Etisalat contract, negotiating cost reductions while maintaining quality.

HR Coordination : Collaborated with the HR department for new hiring processes, handled team requests, and managed HR-related issues to ensure smooth personnel management and operational support.

Financial Oversight : Worked closely with the finance team to review expenses, manage budgets, and discuss financial planning, ensuring alignment with budgetary constraints and cost controls

CCTV Management : Oversaw the CCTV team, managed maintenance, and ensured compliance with SIRA regulations and standards for security and surveillance within the camps

Compliance & Quality Assurance : Conducted regular inspections and audits to ensure that maintenance, cleaning, security, and other camp operations met company standards and regulatory requirements.

Security Management : Directed and coordinated the security team for camps and NAFFCO factories, implementing and enforcing security protocols to ensure safety and protection.

Cleaning Services : Supervised a cleaning team, managed cleaning schedules, and procured cleaning materials to uphold cleanliness and hygiene standards within the camps

Sales In-Charge

Team Leadership : Led a team of sales representatives, providing guidance, training, and support to ensure optimal performance and achievement of sales goals

Sales Strategy : Developed and implemented sales strategies to drive revenue growth, enhance customer acquisition, and increase market share.

Performance Monitoring : Monitored team performance, conducted regular performance reviews, and provided feedback to improve individual and team effectiveness

Customer Relationship Management : Cultivated and maintained strong relationships with key clients, addressing their needs and ensuring high levels of satisfaction.

Reporting & Analysis : Prepared and presented detailed sales reports and forecasts to senior management, analyzing trends and making data-driven recommendations

Sales Representative

Customer Engagement : Drove sales by effectively engaging with customers, understanding their needs, and recommending suitable telecom products and services.

Product Knowledge : Maintained deep knowledge of Du Telecom's product offerings, including mobile, internet, and data solutions, to provide accurate and relevant information to customers.

Sales Targets : Consistently achieved or exceeded sales targets through proactive lead generation and client relationship management.

Customer Service : Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Sales Reporting : Generated and analyzed sales reports to track performance and identify opportunities for growth.