Mahmoud EL Hashash
Information System
Dubai
Summary
Adept in technical support and IT systems management, I significantly enhanced client retention at Weconst by implementing top-notch customer service and technical troubleshooting proficiency. My collaborative skills fostered team efficiency at EL SHAL, streamlining processes and boosting software proficiency. Expertise in LAN/WAN support and a proven track record in reducing downtime underscore my comprehensive technical acumen.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support
EL SHAL FOR ABAYA &SHEILA
DUBAI
08.2024 - Current
- Provided technical support and guidance to junior associates, fostering a collaborative work environment.
- Enhanced software proficiency by providing technical support and troubleshooting assistance to fellow students.
- Provided expert technical support, assisting clients in making informed purchasing decisions.
- Streamlined processes within the technical support team through effective communication and collaboration strategies.
- Delivered onsite technical support for [5] employees.
- Resolved [50] technical support inquiries per day.
- Provided technical support to [150] clients daily.
Technical Support
Weconst
CAIRO
10.2019 - 07.2024
- Boosted client retention rates by delivering exceptional technical support and customer service.
- Provided technical support during critical situations, effectively resolving issues and minimizing disruptions.
- Facilitated seamless implementation of new security tools by providing technical support during deployment.
- Increased user satisfaction by providing timely assistance with media inquiries and technical support.
- Provided technical support, troubleshooting issues, and resolving complex problems for endusers.
- Provided technical support during live events, ensuring smooth transmission and resolving issues promptly.
System Administrator
Xerox
CAIRO
05.2014 - 09.2019
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Worked with users to determine areas of technology in need of improved usability.
Admission Officer
Golf International Hospital
CAIRO
06.2012 - 04.2014
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Conducted exit interviews for departing students, gathering feedback to improve the overall admissions experience for future applicants.
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
Education
Bachelor of Arts - Management Information Systems
Advanced Academy
Egypt 09.2007 - 07.2011
Skills
Expert Technical Support
On-Site Technical Support
Remote Technical Support
Technical Support Management
Technical support knowledge
Basic technical support
Desktop Technical Support
Technical support expertise
Customer Technical Support
IT Systems Support
Technical Troubleshooting Proficiency
Technical Training Experience
Implementation support
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Technical Support
EL SHAL FOR ABAYA &SHEILA
08.2024 - Current
Technical Support
Weconst
10.2019 - 07.2024
System Administrator
Xerox
05.2014 - 09.2019
Admission Officer
Golf International Hospital
06.2012 - 04.2014
Bachelor of Arts - Management Information Systems
Advanced Academy
09.2007 - 07.2011
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