MAHMOUD ELDAWY

Lead by example to deliver high standards of customer service and technical advice on automotive products and accessories.

Gave team members the support needed for upselling products and services and closing sales with customers.

Support sales activities to meet department and showroom sales targets, including upselling and product demonstrations.

Handle and resolve customer enquiries, complaints, and returns in a timely, professional manner.

Supervise, coach, and schedule showroom colleagues to ensure adequate cover and high performance.

Provide on-the-job training and product knowledge development for the team.

Manage the showroom display in accordance with the brand guidelines.

Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.

Supported the sales team by monitoring daily operations and providing information and procedural guidance to staff. Customer Consultation, identify customer needs through insightful questioning and active listening to recommend the right vehicle, trim, and accessories. Product Demonstration: Conduct thorough walk-arounds and test drives to explain vehicle features, safety standards, and technological capabilities.

Customer Consultation, identify customer needs through insightful questioning and active listening to recommend the right vehicle, trim, and accessories. Product Demonstration: Conduct thorough walk-around and test drives to explain vehicle features, safety standards, and technological capabilities.

Sales & Negotiation: Negotiate pricing, trade-in values, and financing options ethically and transparently.

Lead Management: Follow up with inbound leads (phone, digital) and past buyers to drive repeat business, secure referrals, and maintain a robust CRM database.

Managed customer relationships through consultative sales techniques to attain individual sales goals.

Achieved company targets by implementing successful sales strategies.

Resolved customer issues and complaints with quick-thinking problem-solving.

• Built exceptional customer satisfaction by delivering friendly service.