Mahmoud Elhady
Operations Manager
Dubai
Summary
Operations professional equipped with robust background in optimizing business processes and enhancing operational efficiency. Proven capability in identifying improvement areas and implementing effective strategies that drive results. Known for fostering strong team collaboration and adaptability to changing business needs.
Experienced with operational strategy and process improvement. Utilizes analytical skills to identify inefficiencies and implement effective solutions. Track record of enhancing team performance and ensuring seamless operations.
Driven operations professional with strong background in optimizing processes and enhancing workflow efficiencies. Adept at fostering team collaboration and delivering results in dynamic environments. Skilled in strategic planning, process improvement, and resource management. Known for reliability, adaptability, and results-focused approach to complex challenges.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2025
2025
years of professional experience
Work History
Operations Consultant
TrèsBien Lounge
01.2025 - 01.2025
- Developed brand strategies, including voice, personality, and experience across multiple platforms.
- Created engaging content for social media, websites, and marketing materials to boost brand presence.
- Collaborated with influencers and partners to expand brand reach and authenticity.
- Analyzed market trends to align brand strategies with consumer preferences and behaviors.
- Managed cross-functional teams to ensure cohesive brand messaging and identity.
- Oversaw brand campaigns from conception to execution, ensuring consistency and quality.
- Monitored and reported on brand performance metrics to inform future strategies.
- Engaged with community and customers to foster brand loyalty and gather feedback.
- Stayed current with industry standards and emerging platforms to keep brand relevant and innovative.
Operations Manager
Cairo Gourmet
01.2024 - 01.2025
- Managed and developed a team of professionals, fostering a culture of high performance and continuous improvement.
- Implemented process improvements to enhance productivity and reduce costs while maintaining quality standards.
- Conducted regular performance evaluations, providing feedback and coaching to staff members.
- Collaborated with other departments to align operations with overall business strategy and objectives.
- Monitored and analyzed key performance indicators to identify trends and areas for improvement.
- Managed inventory levels, procurement, and supply chain logistics to optimize resources.
- Oversaw daily operations, ensuring efficiency and adherence to company policies and procedures.
Operations Manager
Kazoza Restaurant Group
01.2021 - 12.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Co-Founder
Bahiyah Restaurant
01.2018 - 01.2021
- Spearheaded content strategy development and implementation across various digital platforms, significantly enhancing brand visibility.
- Fostered collaboration with cross-functional teams to ensure brand messaging consistency and the creation of integrated marketing campaigns.
- Actively engaged with online communities, effectively responding to comments and messages to cultivate brand loyalty and customer engagement.
- Developed and executed strategic business plans to drive company growth and profitability.
- Managed P&L responsibilities, ensuring financial targets were met or exceeded.
- Oversaw daily operations, maintaining high standards of customer service and operational efficiency.
- Implemented process improvements to reduce costs and enhance productivity.
- Conducted market analysis to identify opportunities for expansion and competitive positioning.
- Recruited, trained, and mentored staff, fostering a culture of excellence and accountability.
- Monitored industry trends and adapted business strategies to maintain competitive advantage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Operations Manager
Noon & Kebab Restaurant Group
2012 - 2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor of Arts - Major in Arabic Language
Faculty of Arts
Egypt01.2005
Skills
Workflow Analysis
Problem-Solving
Quality Assurance
Adaptability
Decision-Making
Time Management
Leadership
Teamwork
Operations management
Customer relationships
Operational efficiency
Business process improvement
Project management
Team building
Relationship building
Marketing strategy
Accomplishments
- Founder of Kazoza Restaurants, Kazoza Cloud Kitchens, and Kazoza Catering Services in Dubai.
- Founder of Bahiyah Restaurant, Bahiyah Cloud Kitchens, and Bahiyah Catering Services in Dubai.
- Founder of Al Haram Restaurant, Al Haram Cloud Kitchens, and Al Haram Catering Services in Abu Dhabi.
- Founder of Très Bien Restaurant and Très Bien Catering Services, located at Deerfields Mall, Abu Dhabi.
- Led full business setup and operations including concept development, licensing, hiring, training, cost control, supplier negotiations, catering operations, and daily performance management.
- Built scalable operational systems across dine-in, cloud kitchen, and catering business models.
Founder & Operations Lead | F&B Concepts – UAE
Timeline
Operations Consultant
TrèsBien Lounge
01.2025 - 01.2025
Operations Manager
Cairo Gourmet
01.2024 - 01.2025
Operations Manager
Kazoza Restaurant Group
01.2021 - 12.2023
Co-Founder
Bahiyah Restaurant
01.2018 - 01.2021
Operations Manager
Noon & Kebab Restaurant Group
2012 - 2017
Bachelor of Arts - Major in Arabic Language
Faculty of Arts