MAHMOUD ELSABAHY
DUBAI
Summary
Developed robust administrative and organizational skills in healthcare environment, ensuring efficient patient management and seamless office operations. Demonstrated ability to handle sensitive information with discretion and maintain accurate records. Seeking to transition into new field where these skills can drive operational success and enhance team productivity.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages
Work History
Patient administrator
Emirates hospital-Jumeirah
2022.11 - Current
- Registration &billing using the TRACK CARE system & closing bills according agreed tariff
- Getting approval for out-patient & in-patient through E-CLAIM LINKE (DHPO}
- Dealing with cash (collecting patientsʼ copayment &handling petty cash on daily basis)
- Manage the patientʼs appointment scheduling and registration process effectively and efficiently
- To consistently meet customer service expectations by improving the quality of patient service
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
Patient administrator & Billing
El Shorouk Hospital
2021.02 - 2022.07
- Ending outpatient bills with a special system and closing Invoices as per the agreed tariff
- Obtaining approval for outpatient and inpatient clinics
- Handling cash (collecting co-payments for patients and handling
- Manage patient appointment scheduling and registration Effective and efficient process
- To constantly meet customer service expectations through improvement Quality of patient service
- Assist clients in scheduling appointments and order their own
Customer Services Coordinator/Team Leader
AL-Ahli Hospital in Doha - Qatar
2015.10 - 2021.01
- Providing first class service to the patient
- Handling Out-Patient clinics
- Receiving appointments for the clinics, Excellent Telephone manners
- Assisting the needs of the patient inquiries and answering the phone calls of the patient
Customer Service Representative
Doha Medical Center
2014.09 - 2015.09
- Registration &billing using the system & closing bills according agreed tariff
- Getting approval for out-patient & in-patient through ECLAIM
- Dealing with cash (collecting patients' copayment &handling petty cash on daily basis)
- Manage the patient's appointment scheduling and registration process effectively and efficiently
- To consistently meet customer service expectations by improving the quality of patient service
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
Sales Representative
Bard El-Mahalla for Trade
2012.06 - 2013.04
- Greet customers
- Help customers find items in the store
- Check stock in other branches or request stock required for customers
- Provide customers with information about the items
- Contact Procurement
- Raise complaints to management
- Inventory tracking
Education
Bachelor - Physical Education
El Mansoura Universit
Skills
Client Support
Effective Communication
Billing Process Oversight
Effective Team Leadership
Guest Services Coordination
Analytical Problem-Solving
Maintaining Patient Confidentiality
Effective Organization
Healthcare Compliance Knowledge
Efficient Appointment Coordination
Insurance Eligibility Verification
Personal Information
- Place of Birth: EGYPT
- Date of Birth: 01/04/90
- Gender: Male
- Nationality: EGYPT
- Marital Status: married
Timeline
Patient administrator
Emirates hospital-Jumeirah
2022.11 - Current
Patient administrator & Billing
El Shorouk Hospital
2021.02 - 2022.07
Customer Services Coordinator/Team Leader
AL-Ahli Hospital in Doha - Qatar
2015.10 - 2021.01
Customer Service Representative
Doha Medical Center
2014.09 - 2015.09
Sales Representative
Bard El-Mahalla for Trade
2012.06 - 2013.04
Bachelor - Physical Education
El Mansoura Universit