Mahmoud Farghaly
Dubai
Summary
Responsible individual seeking a position as a flight attendant . eager to learn and dedicated to provide exceptional customer satisfaction through the utilization of My dynamic and warm personality , as well as My knowledge of customer service protocols .
Overview
7
7
years of professional experience
Work History
Sales Supervisor
HIPHONE TELECOM
12.2020 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Customer Service Supervisor
Majid Al Futtaim Retail
10.2017 - 09.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Tourism And Archaeology
Bachelor Degree of Archaeology
South Valley University , Egypt05.2013
Skills
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Complaint Handling
- Multilingual Proficiency
- Customer service skills
- Problem-solving abilities
- A natural team player with a personality that shines
- Safety
- able to work under pressure & team player
- Excellent communication skills
Additional Information
hight : 189cm .
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Elementary (A2)
Timeline
Sales Supervisor
HIPHONE TELECOM
12.2020 - Current
Customer Service Supervisor
Majid Al Futtaim Retail
10.2017 - 09.2020
Tourism And Archaeology
Bachelor Degree of Archaeology
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