Mahmoud Farguly
Credit/Collections Controller Executive/ Manager
Sharjah ,SH
Summary
Seasoned Collections Tax Advisor with a proven track record at the Federal Tax Authority, enhancing tax compliance and boosting recovery rates through strategic tax planning and effective communication. Expert in tax policy analysis and fostering client relationships, demonstrated by reducing customer disputes by 93%. Skilled in teamwork and financial analysis, ensuring peak departmental performance.
Overview
14
14
years of professional experience
Work History
Collections Tax Advisor
Federal Tax Authority
10.2022 - 07.2024
- Analyzing and Collection of taxes from local residents and companies.
- Securing accurate and on-time remittance of taxes.
- Overseeing tax documents compilation and financial records maintenance.
- Clarified complex tax-related information for better understanding.
- Successfully handled and settled tax controversies.
- Monitored financial activities for conformity to statutory tax requirements.
- Worked in partnership with different departments.
- Delivered public education on tax laws and regulations.
- Administered penalties for unpaid taxes.
Remediation Debt Collections Supervisor
Tahseel
10.2020 - 09.2022
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Researched accounts and completed due diligence to resolve collection problems.
- Reported on and recommended actions related to financial stability of potential clients.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Interviewed and assisted in selection of candidates for collections positions on team of 24 Members .
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Documented conversations with consumers and research into accounts.
- Prepared and delivered performance reviews of 24 collections agents to support continuous improvement of department.
- Investigated and reviewed credit risks and collections.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Reduced delinquency rates with proactive account management and timely followups.
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
- Increased recovery rates for difficult accounts by utilizing effective negotiation skills.
- Identified needs and provided training to clarify expectations of collections agents.
- Generated and mailed updated statements monthly and processed demand letters.
- Processed payments and applied to customer balances.
- Accessed credit records to evaluate customer credit histories.
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Coordinated the implementation of new systems or tools to enhance collections operations.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes 93% and collect invoices in timely fashion.
- Implemented credit scoring models, assisting the organization in making informed decisions about extending credit terms.
- Collaborated with cross-functional teams to improve overall credit management processes.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Scheduled employees to provide full coverage of incoming and outgoing calls.
- Spearheaded process improvements that led to faster resolution of delinquent accounts without sacrificing quality service delivery.
- Analyzed portfolio trends and provided recommendations for risk mitigation strategies.
- Conducted regular audits of collection practices to maintain accuracy and adherence to industry standards.
- Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
- Ensured compliance with federal, state, and company regulations in all collection activities.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored front areas so that questions could be promptly addressed.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
Credit Controller Manager
Alra’i Media
07.2017 - 09.2020
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Senior Regional Account Executive
Nissan Automotive
08.2010 - 06.2017
- Managed a diverse portfolio of clients, providing personalized solutions tailored to individual needs and preferences.
- Increased regional account revenue by building strong relationships with key clients and identifying new business opportunities.
- Championed continuous improvement efforts within the team, identifying opportunities for enhancing processes and driving operational excellence.
- Spearheaded initiatives focused on improving customer experience across all touchpoints in order to drive loyalty and repeat business.
- Expanded regional market presence through targeted prospecting efforts, resulting in the acquisition of numerous new accounts.
- Developed strategic sales plans for top-tier accounts to maximize profitability and customer retention.
- Negotiated high-value contracts with major clients, securing long-term revenue streams for the company.
- Identified upsell opportunities within existing client portfolios, promoting additional service offerings as appropriate.
- Optimized account management processes to streamline workflows, improving efficiency and reducing costs across the team.
- Established strategic partnerships with key industry players in order to enhance our product offering and strengthen market position.
- Collaborated with cross-functional teams to develop innovative marketing campaigns, driving increased brand awareness and market share growth.
- Acted as a trusted advisor to both internal and external stakeholders, championing the needs of our clients throughout all stages of the sales cycle.
- Aligned organizational resources effectively to execute on ambitious account objectives while maintaining strict budgetary controls.
- Monitored account performance metrics closely, proactively addressing any potential risks or issues as they arose.
- Delivered consistent results by exceeding quarterly sales targets through effective pipeline management and client engagement strategies.
- Facilitated regular client meetings to gather feedback on products and services, ensuring satisfaction levels remained high throughout contract duration.
- Implemented data-driven sales strategies informed by detailed analysis of industry trends and competitor insights.
- Delivered compelling product presentations tailored to specific client needs, demonstrating value-add propositions effectively.
- Generated leads through networking, cold calls and industry connections.
- Liaised between parent company and independent distributors.
- Utilized customer relationship management systems to document client interactions.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
Education
Master Of Business Administration - Business Accountancy
Al - Azhar University
Cairo - Egypt 09.2014
Bachelor Of Accounting - Accounting And Finance
Al- Azhar University
Cairo - Egypt 05.2010
Skills
- Tax policy analysis
- Accounting principles mastery
- Audit defense strategies
- Retirement plan taxation
- Real estate taxation
- Tax planning expertise
- Organization skills
- Tax-related research
- Local, state, and federal tax returns
- Verbal/written communication
- Financial statement review
- Data inputting
- Efficient nature
- Document preparation
- Account reconciliation
- Tax audit procedures
- Records management
- Bookkeeping
- Tax law knowledge
- Storage procedures
- Interpersonal strengths
- Corporate tax preparation
- Finance
- Financial statements expertise
- Year-end tax provision proficiency
- Tax law compliance
- QuickBooks proficiency
- Tax reporting
- Strategic consulting
- Internal control development
- Tax accounting
- Liability control
- Valuations and estimations
- Sarbanes-oxley compliance
- Trust returns processing
- Multi-state tax filing
- Benefits documentation
- Research/due diligence
- Tax planning
- Income documentation
- Estate closings assistance
- Tax advising
- Payroll taxes
- Tax liability management
- High accuracy
- IRS communication
- Documentation filing
- Direct IRS filing
- GAAP expertise
- Tax consulting
- Individual returns preparation
- International taxation laws
- Virtual tax interviews
- Teamwork
- Customer service
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team collaboration
- Effective communication
- Client invoicing
- Team building
- Deadline-oriented
- Self motivation
- Client relations
- Client relationship management
- Invoice Processing
- Tax return filing
- Risk Assessment
- Professionalism
- Document review
- Client confidentiality
- Client tax services
- Valid PTIN
- Taxation document inspection
- Time management abilities
- Adaptability
- Team Training
- Billing Procedures
- Mathematical proficiency
- Document proofreading
- Financial Reporting
- Problem-solving aptitude
- Staff oversight
- Account auditing
- Accounting Principles
- Budget Management
- Spreadsheet management
- Tax Compliance
- Financial Analysis
- Regulatory Compliance
- Financial planning
- Financial Forecasting
- Financial records management
- Tax strategy implementation
- Communication management professional
- Office equipment inspection
- Financial analysis software
- Professional risk manager
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Ukrainian
Beginner (A1)
Timeline
Collections Tax Advisor
Federal Tax Authority
10.2022 - 07.2024
Remediation Debt Collections Supervisor
Tahseel
10.2020 - 09.2022
Credit Controller Manager
Alra’i Media
07.2017 - 09.2020
Senior Regional Account Executive
Nissan Automotive
08.2010 - 06.2017
Master Of Business Administration - Business Accountancy
Al - Azhar University
Bachelor Of Accounting - Accounting And Finance
Al- Azhar University
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