Mahmoud Ghazy
Sales Consultant
Dubai
Summary
Highly motivated and results-oriented sales professional with over 11 years of experience in luxury retail. Demonstrated ability to cultivate strong client relationships, consistently surpass sales targets, and deliver exceptional customer service. Expertise in management and a genuine passion for exceeding expectations. Seeking a challenging and rewarding position to leverage skills and experience for continued success.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Advisor
Tiffany & Co
01.2022 - Current
- Company Overview: Luxury jewelry
- Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
- Foster a client telling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business
- Deepen the relationship with our clients to drive lifetime loyalty and spend
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets
- Capture client data
- Cultivate new and existing client relationships
- Deliver a significant portion of sales through repeat client business
- Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
- Elevate in store experience by consistently delivering memorable moments to every client
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch
- Luxury jewelry
Sales Consultant
Bloomingdales
01.2019 - 01.2022
- Company Overview: Luxury Fashion
- Welcome and greet customers in a warm and friendly manner always demonstrating excellent customer service
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
- Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service
- Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary
- Demonstrate and maintain product knowledge, fashion trends, instore promotions
- Maintain personal grooming standards
- Maintain clean and organized display, fitting rooms, and stock areas
- Luxury Fashion
Sales Executive
TOM FORD – STEFFANO RICCI boutiques (UAE TRADING)
04.2017 - 06.2019
- Providing an excellent customer service
- Advising customers on their choices
- Increasing the sales by Cross-selling and Up-selling
- Maintaining the VM standards as per the brand guideline
- Maintaining an up-to-date customer database
- Achieving monthly sales targets
- Following up the on hold and repair items
- Following up on market trends and monitor the competitors activities
Sales Consultant & Customer Service
Al Jaber Group
01.2014 - 01.2016
- Greeting customers who enter the shop, assisting customers to find the product they are looking for, and answering customers inquiries
- Be involved in stock control and management, stocking shelves with merchandise
- Being responsible for processing cash and card payments
- Balancing cash registers with receipts, dealing with customer refunds, dealing with customer complaints
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays
- Responsible for getting approvals from all insurance companies such as (NEXT CARE-ALMADALLAH-METLIFE-NURON)
Assistant Store Manager
Mansi Brand
01.2010 - 12.2013
- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt
- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
- Promotes sales by demonstrating merchandise and products to customers
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
Education
Optical diploma - undefined
Cairo 01.2011 - 04.2013
Bachelor’s business administration - Faculty of Commerce
Alexandria University
Alexandria 01.2005 - 04.2009
Skills
Microsoft Windows
Microsoft Office
PC programs
PC hardware
Internet
Windows Excel
Communication skills
Oral and written Arabic
Oral and written English
Business correspondence
Interpersonal skills
Office management
Clerical skills
Strategic planning
Sales strategy
Business development and planning
Operations
Cold Calling
Personal Information
- Date of Birth: 11/26/87
- Nationality: Egyptian
- Driving License: Available
- Marital Status: Married
- Visa Status: Employment visa
Yearsofexperience
11
Timeline
Sales Advisor
Tiffany & Co
01.2022 - Current
Sales Consultant
Bloomingdales
01.2019 - 01.2022
Sales Executive
TOM FORD – STEFFANO RICCI boutiques (UAE TRADING)
04.2017 - 06.2019
Sales Consultant & Customer Service
Al Jaber Group
01.2014 - 01.2016
Optical diploma - undefined
01.2011 - 04.2013
Assistant Store Manager
Mansi Brand
01.2010 - 12.2013
Bachelor’s business administration - Faculty of Commerce
Alexandria University
01.2005 - 04.2009