Summary
Overview
Work History
Education
Skills
Timeline
Generic

mahmoud hussien

Operations & Customer Service Manager
Dubai

Summary

Dynamic operations and sales professional with a proven track record at Metlife EMEA, excelling in client onboarding and financial reporting. Skilled in CRM and training, I foster strong customer relationships and drive quality control initiatives, achieving high satisfaction rates while ensuring compliance with local legislation.

Overview

15
15
years of professional experience
2
2
Languages

Work History

EB-OPS

Metlife EMEA
02.2024 - Current
  • Responsible for client onboarding , ensuring all required documents are collected in a timely and professional manner
  • Ensure all documents are in compliance with local legislation
  • Responsible for all client correspondences, customer queries and special requests from sale finalization till policy activation.
  • Responsible for Suspense account monitoring ensuring all pavements are correctly reconciled in accordance to Financial standards.
  • Responsible for quarterly Financial reporting to upper finance management.
  • Responsible for correction of incorrect financial entries in accordance with accepted finance practice

Sales Manager

Alchemy Agent
10.2021 - 10.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Hired and trained Appointment setters and Sales closer in accordance to internal policies.
  • Hired, trained and supervised a customer service team.

Operations, Quality and Training Manager

EL-Tarek Automotive
01.2021 - 01.2023
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • created and ran internal quality process across operations, sales and customer service to ensure maximum customer satisfaction.
  • Ensured daily sales of complimentary sales ( Accessories, PPF, Extended Warranty..etc).
  • Handled all complimentary suppliers ( Accessories , PPF...etc)

Operations & After Sale Manager

Metco Ready Mix
02.2017 - 12.2019
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Handled all suppliers daily purchases and pavements.
  • Handled all Military correspondences and collections.
  • Attended all Military meeting to discuss strategies and changes to site policies and ensure compliance.

Loan Officer

Mashreq Bank
11.2015 - 01.2017
  • Advised clients on mortgage, education and personal loans.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Achieved monthly, Quarterly and nurtured customer relations.

Accounts Officer

Al Nabooda Automobiles
01.2013 - 09.2015
  • Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Ensured all daily Financial entries and correctly posted and that it reconciled correctly with all collection posts.

Customer Service Supervisor

AT&T
09.2010 - 11.2012
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Achieved all sales & customer satisfaction targets all through my tenure

Accountant

Brauns GMBH
07.2011 - 06.2012
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Handled day-to-day accounting processes to drive financial accuracy.

Education

Bachelor of Science - Accounting And Finance

Alexandria University
Alexandria, Egypt
04.2001 -

Skills

  • CRM Proficiency

  • Verbal communication

  • Cultural awareness

  • Analytical and critical thinking

  • Training

  • Quality control

  • Negotiation

  • Operations Management

Timeline

EB-OPS

Metlife EMEA
02.2024 - Current

Sales Manager

Alchemy Agent
10.2021 - 10.2024

Operations, Quality and Training Manager

EL-Tarek Automotive
01.2021 - 01.2023

Operations & After Sale Manager

Metco Ready Mix
02.2017 - 12.2019

Loan Officer

Mashreq Bank
11.2015 - 01.2017

Accounts Officer

Al Nabooda Automobiles
01.2013 - 09.2015

Accountant

Brauns GMBH
07.2011 - 06.2012

Customer Service Supervisor

AT&T
09.2010 - 11.2012

Bachelor of Science - Accounting And Finance

Alexandria University
04.2001 -

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mahmoud hussienOperations & Customer Service Manager