Mahmoud Ibrahim

I started working for a new start-up customer service company as a senior agent, and I was promoted three weeks later to a Direct Manager.

. Managing 13 Employees

. Delivered the right information and corrected mistakes

. Listened to calls to asses employees and give them monthly feedback for improvement

. Answered daily questions from seniors and new employees

. Decreased the compnays over-load pressures by solving problems

. Used excel and google sheets to collect monthly data for the employees

. Used my Bachelor in psychology to give personal coaching on better performance

I got the training only for real estate sales skills

Created detailed sales presentations to communicate product features and market data Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory. Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate. Oversaw daily outbound calls to identify services that address primary needs

Controlled costs and optimized spending via restructuring of budgets for labor

Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns

Answered customer telephone calls promptly and improved on-hold wait times. Assisted customers with varying questions using product knowledge and service expertise. Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. Consistently achieved service rating targets, managing customer enquiries with personalised care and attention. CSR in Tp for western union