Mahmoud Khedr
Dubai,UAE
Summary
Dedicated Government affairs Specialist with 15 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
25
25
years of professional experience
Work history
Senior Associate
Chalhoub Group
Dubai, UAE
2023.06 - Current
- Managed government-related processes across all UAE Emirates, liaising with entities such as Economic Departments, Municipalities, RTA, Ministry of Economy, MOCCAE, MOHAP, DHA, DET, and Customs.
- Efficiently handled and resolved over 10 daily inquiries, ensuring prompt and effective communication.
- Oversaw team of five members, delegating tasks and ensuring workflow efficiency.
- Provided constructive feedback and coaching to enhance employee productivity.
- Resolved stakeholder issues and maintained open communication with internal and external parties.
Senior Public Relations Officer
Chalhoub Group
Dubai, UAE
2009.06 - 2023.06
- Managed annual renewal of trade licenses, Chamber certificates, Civil Defens certificates, Hassntuk certificates, and Ejari for over 250 stores and companies across UAE.
- Built and maintained strong relationships with various government authorities, ensuring compliance and approval processes were met.
- Handled establishment of companies and registration of cosmetics and perfumes with MOHAP, DM, and MOIAT.
- Managed challenges related to medical and regulatory compliance with DHA, DOH, and MOHAP.
- Acted as Pharmacist in Charge for Allied Pharma Drug Store, overseeing controlled medicine records and inventory management.
- Increased customer satisfaction by resolving issues.
Pharmacist in Charge
Al Shafar Group
Dubai, UAE
2006.05 - 2009.05
- Provided exceptional customer service at prescription counters and ensured accurate dispensing of medications.
- Managed over 100 customers per day,
- Managed pharmacy inventory, including ordering and returns, while maintaining compliance with regulations.
- Educated healthcare professionals and patients on medication usage and compatibility.
Medical Drug Store Owner
Self-Employed
Al Mansoura, Egypt
2003.08 - 2006.01
- Managed wholesale distribution of medicines and cosmetics to pharmacies.
Medical representative
Mepha Pharma
Al Mansoura, Egypt
2001.02 - 2003.04
- Promoted pharmaceutical products to healthcare professionals, achieving and exceeding sales targets.
- Conducted persuasive sales presentations to influence prescribing behavior.
- Visiting for six doctors daily and ten pharmacies,
- Consistently achieved 90% of performance targets,
Pharmacist
Ministry of Health
Al Mansoura, Egypt
1999.08 - 2000.09
- Maintained detailed records and managed pharmaceutical inventory.
- Managed pharmaceutical supply chain, ensuring delivery of medications to over 30 hospitals and medical centers in Al Dakhalia, Egypt
Education
Leadership Training Course - Leadership
Chalhoub University
Dubai /2024 -
Professional Regulatory Affairs GCC Course - Regulatory Affairs
Dubai Pharmacy College,
Dubai /2021 -
DHA Pharmacist License - Pharmacy
Dubai Health Authority
Dubai /2006 -
MOH Pharmacist License - Pharmacy
Ministry of Health and Prevention
Abu Dhabi /2006 -
Bachelor of Pharmacy - Pharmacy
Mansoura University
Egypt /1999 -
Skills
- Extensive experience in regulatory and government affairs
- Proficient in handling DET transactions and regulatory approvals
- Expertise in stakeholder management and problem-solving
- Strong leadership and team management abilities
- Advanced proficiency in English; native Arabic speaker
Affiliations
- Sports Reading Traveling
References
References available upon request.
Timeline
Senior Associate
Chalhoub Group
2023.06 - Current
Senior Public Relations Officer
Chalhoub Group
2009.06 - 2023.06
Pharmacist in Charge
Al Shafar Group
2006.05 - 2009.05
Medical Drug Store Owner
Self-Employed
2003.08 - 2006.01
Medical representative
Mepha Pharma
2001.02 - 2003.04
Pharmacist
Ministry of Health
1999.08 - 2000.09
Leadership Training Course - Leadership
Chalhoub University
/2024 -
Professional Regulatory Affairs GCC Course - Regulatory Affairs
Dubai Pharmacy College,
/2021 -
DHA Pharmacist License - Pharmacy
Dubai Health Authority
/2006 -
MOH Pharmacist License - Pharmacy
Ministry of Health and Prevention
/2006 -
Bachelor of Pharmacy - Pharmacy
Mansoura University
/1999 -