Accomplished healthcare management professional with 18+ years of experience driving operational improvements. Proficient in industry best practices, with demonstrated success in coordinating team and financial activities. Known for strategic business planning and hands-on leadership in resolving daily challenges and improving service delivery through analytical problem-solving and effective integration of modern digital tools.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Branch Manager
EHG-Emirates Day Surgery Center LLC
Abu Dhabi
04.2025 - Current
Company Overview: Dynamic healthcare leader overseeing the full operational, financial, and clinical performance of a multi-specialty day surgery center. Ensuring compliance, profitability, and patient satisfaction in alignment with DOH regulations.
Directed daily operations, clinical coordination, and strategic planning across multiple specialties.
Conducted in-depth data analysis on service line performance, physician contribution, and patient trends.
Designed and implemented a tailored recovery and growth plan, improving revenue flow and resource allocation.
Collaborated with cross-functional teams (HR, finance, medical) to optimize budget use and operational efficiency.
Supervise the activities of 32 doctors across all specialties and a total of 110 other clinical and non-clinical staff.
Monitor revenue cycle performance and implement strategies to maximize profitability.
Ensure full compliance with DOH standards and clinical accreditation requirements.
Oversee operating theater utilization, staff scheduling, and patient flow optimization.
Drive patient satisfaction initiatives and manage service quality standards.
Initiate partnerships and service expansions to enhance the day surgery center offerings.
Dynamic healthcare leader overseeing the full operational, financial, and clinical performance of a multi-specialty day surgery center. Ensuring compliance, profitability, and patient satisfaction in alignment with DOH regulations.
Demonstrated leadership skills in managing projects from concept to completion, work with doctors, medical director and hospital director to establish goals.
Set the department KPIs, and follow-up on any findings that needs improvement.
Gained extensive knowledge in data entry, analysis and reporting.
Gained strong leadership skills by managing projects from start to finish.
Participated in team projects (training material for newly joined staff).
Demonstrating an ability to work collaboratively and effectively with all the team.
Records and distribute all required reports for the Outpatient Department, Doctor’s schedule analysis, and over all department’s efficiency.
Improve staff communication skills with patient interactions through patient satisfaction tools.
Direct and evaluate the front office workforce in terms of overall staffing and scheduling, with the coordination of HR department.
Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing.
Excellent communication skills to all staff (ex: new joining doctor’s announcement, marketing campaigns, etc.).
Actively contribute to service development and service re-design initiatives which facilitate improved processes and workflow efficiency.
Engage in collaborative management decision making to meet the organization operational, quality and risk plan requirements.
Serve as member of Patient Affairs Unit and assist the Patient Affairs Director for all projects related to increase patient satisfaction level.
Carry out any other projects / duties as directed by Director and/or Manager of Patient Affairs.
Applying all the required policies and procedures according to qualify and match the JCI standards and regulations.
Identified issues, analyzed information and provided solutions to problems.
Business Development Manager - (Part Time)
Al Manara Installation Services L.L.C
Dubai
08.2012 - 01.2013
Managed revenue models, process flows, operations support and customer engagement strategies.
Negotiated and closed long-term agreements with new clients in assigned territory (Implemented progressive discount agreements which increased future projects by 30%).
Develop and maintain Sales Territory Plan and ensure achievement of Company sales Targets and profitability.
Implemented systems and procedures increased the sales by 10% (e.g. partnership with companies operating in parallel or complementary fields).
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Prepared sales presentations for clients showing success and credibility of products.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor of Science - ECONOMICS IN BANKING AND INSURANCE
DAMASCUS UNIVERSITY
Damascus-Syria
09.2006
Skills
Project execution management
Strategic revenue planning
Strategic development
Finance and accounting oversight
Effective team leadership
Operations management
Analytical problem-solving
E-commerce planning
KPI assessment and reporting
Data-driven business analysis
Relationship building and management
Accomplishments
Inpatient Operations
Launched and standardized the patient orientation program, room service system (with monthly reporting), and pre-op instructions across all inpatient units.
Designed and implemented a complaint management system and the DOH-accreditation-compliant “Speak Up” initiative to boost patient engagement and transparency.
Developed and rolled out the Patient Handbook in both hard and digital formats via QR code and SMS, enhancing patient education and accessibility.
Improved early discharge workflow and physician documentation, contributing to smoother transitions and improved bed utilization.
Maternity & OBS-GYN Services
Initiated the floor rebranding project and finalized agreements for pre- and post-delivery fitness programs, yielding a projected 40% return on fees.
Introduced SPA service proposal and newborn photo-shoot offering to enhance patient experience and monetization opportunities.
Outpatient & Procedure Optimization
Overhauled clinic-based injection/infusion process, integrating treatment planning and scheduling workflows.
Launched electronic dashboard for call center requests, improving clinic responsiveness and reducing turnaround time for patient queries.
Initiated the Proactive Test Result Management System to reduce follow-up delays, now in advanced IT configuration.
Emergency Department Improvements
Streamlined ED-radiology communication and improved turnaround for insurance approvals based on clinical urgency.
Conducted targeted ED patient experience surveys to drive continuous improvement initiatives.
Strategic & Technology Projects
Developed and launched coaching programs across nursing, admin, and medical staff to enhance communication and service attitude.
Spearheaded the Compassion Video project (approved and in production) to align with EHG branding and values.
Initiated design and functional planning for an Executive Dashboard to monitor real-time KPIs and operational efficiency.
Proposed a centralized insurance clearance coordination model to improve admission flow and patient financial transparency.
General Hospital Enhancements
Achieved a 4.3 Google rating with over 900+ reviews via targeted experience and engagement improvements.
Introduced new induction handbook for overseas hires and improved physical signage and aesthetic branding at facility entrances.
Piloted the Homecare Program, executive health check-up service, and corporate rate initiatives with multiple external partners.