Mahmoud Mohamed
Area Operactions Manager
Dubai
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Area Operations Manager
Tim Hortons
Dubai
06.2022 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Suggested corrective services to handle customer complaints.
- Helped plan marketing strategies.
- Traveled to over 12 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed systems to track and log work issues.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Hospitality Advisory Administration
Ground Cafe
Alexandria
04.2020 - 11.2021
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Area Operations Manager
Pizza Hut
Dubai
03.2014 - 03.2020
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Suggested corrective services to handle customer complaints.
- Helped plan marketing strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
Restaurant Manager
Pizza Hut
Dubai
09.2009 - 02.2014
Assistant Store Manager
Pizza Hut
Dubai
10.2008 - 08.2009
Shift Manager
Pizza Hut
Dubai
11.2007 - 07.2008
Team Member
Pizza Hut
Dubai
11.2005 - 07.2007
Head Waiter
Shedwan Hotel
Hurghada
01.2004 - 10.2005
Waiter
Marlin INN Hotel
Hurghada
02.2003 - 01.2004
Education
Bachelor Degree - Food Services Management
King Marriot
Alexandria - Egypt 09.1997 - 06.1999
Skills
Budget development
undefinedTimeline
Area Operations Manager
Tim Hortons
06.2022 - Current
Hospitality Advisory Administration
Ground Cafe
04.2020 - 11.2021
Area Operations Manager
Pizza Hut
03.2014 - 03.2020
Restaurant Manager
Pizza Hut
09.2009 - 02.2014
Assistant Store Manager
Pizza Hut
10.2008 - 08.2009
Shift Manager
Pizza Hut
11.2007 - 07.2008
Team Member
Pizza Hut
11.2005 - 07.2007
Head Waiter
Shedwan Hotel
01.2004 - 10.2005
Waiter
Marlin INN Hotel
02.2003 - 01.2004
Bachelor Degree - Food Services Management
King Marriot
09.1997 - 06.1999
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