Mahmoud Mohamed Abdelaziz Ali
Dubai,UAE
Summary
Accomplished finance and banking professional with expertise in crisis management and market analysis. Demonstrated success in financial reporting and business development, contributing to organizational growth through strategic initiatives. Skilled in staff management, regulatory compliance, and customer relationship management. Committed to operational excellence and fostering growth.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
SMEs Branch Manager
MNT Group -Tasaheel for Finance
Cairo, Egypt
05.2025 - 06.2025
- Directed team of 10 relationship managers and 2 team leaders to exceed targets.
- Facilitated training and coaching to elevate relationship manager performance.
- Supported relationship managers in delinquency collection and management processes.
- Collaborated with production credit and compliance managers for financial analysis and risk assessment.
- Executed thorough business verifications, identifying risks and proposing mitigations.
- Cross-sold products to enhance company profitability.
Real estate consultant
Cecilia & Marita Properties LLC
Dubai, UAE
12.2024 - 03.2025
- Cultivated strong client relationships through effective communication strategies.
- Organized networking events to generate new business opportunities.
- Conducted market analysis to determine competitive pricing for properties.
Real estate consultant
Tiba For Real State Dubai
, UAE
05.2023 - 11.2024
- Maintained detailed records of sales activities, facilitating accurate forecasting.
- Enhanced sales performance through comprehensive knowledge of product range.
- Developed expertise in sales techniques and market trends to drive results.
SMEs Branch Manager
MNT Group -Tasaheel for Finance
01.2022 - 11.2022
- Manage a team of 5 RMs to achieve the desired targets.
- Provide training coaching and guidance to RMs.
- Assist RMs in delinquency collection/management.
- Work closely with production credit and compliance managers to conduct a comprehensive financial analysis and risk assessment to determine appropriate facility amount and terms.
- Conduct thorough business verification identify risks and propose risk mitigations to reduce possible credit risks.
- Cross-sell products to maximize company profitability.
- Review and analyze clients financials.
- Conduct market & industry analysis.
- Designing facility structure to match client needs.
Corporate - Business Relationship Manager SMEs
Alex Bank
Cairo
09.2020 - 09.2021
- Always provide splendid customer services to customers in a friendly and courteous manner.
- Have sufficient knowledge about the corporate banking products and services and respond to all inquiries accordingly.
- Improve customers' banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
- Ensure that all the bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with.
- Inform and suggest new banking & Investment products to customers to maximize bank's profitability (Assets facilitates, liabilities, POS machines).
- Handle, supervise, & coordinate day to day transactions by reviewing and analyzing the client's financials.
- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
- Ensure that customers' confidential information is properly protected.
- Channel complex customer complaints and resolving it.
Corporate - Business Banking Relationship Manager SMEs
Emirates NBD Bank
Cairo
02.2017 - 09.2020
- Receive, handle, and resolve customer complaints in a timely manner to maintain or increase customer satisfaction.
- Prospect new walk-in clients to facilitates the business approach of the sales Force.
- Responsible for portfolio follow up & monitoring.
- Build relationships with customers through follow-up of services.
- Lead and guide sales professionals to improvise sales opportunities.
- Perform competitor products and services analysis.
- Building customer relationships and identifying their needs to take appropriate action to meet their needs.
Inbound Team leader in digital banking & customer relationship
Emirates NBD Bank
Cairo, Egypt
09.2015 - 07.2016
- Executed daily floor management for call centre with 65 employees.
- Provided performance coaching and developed career progression strategies.
- Utilised quality monitoring data management system to track team and individual performances.
- Supported expense processing, budgets, and employee appraisals while managing client communications.
- Trained staff and monitored calls throughout probation period, achieving high productivity levels.
- Handled over 600 calls daily in off-season and averaged over 1,000 during peak season.
- Promoted to Special Projects Coordinator to oversee new initiatives.
- Introduced innovative solutions that maximised output without compromising quality.
Call Center Agent
Emirates NBD Bank
Cairo
06.2014 - 09.2015
Education
Bachelor Degree of Commerce - Accounting section
Cairo University
Cairo , Egypt 09.2007 - 06.2011
Credit Diploma - Credit Finance
Paris ESLSCA Business School
Egypt 01.2019 - 01.2020
Skills
- Ethical leadership
- Crisis management
- Market analysis
- Staff management
- Regulatory compliance
- Customer relationship management
- Financial reporting
- Business development
Personal Information
- Date of birth: 10/21/90
- Nationality: Egyptian
- Marital status: Married
Languages
Arabic
Native
English
Fluent
References
References available upon request.
Timeline
SMEs Branch Manager
MNT Group -Tasaheel for Finance
05.2025 - 06.2025
Real estate consultant
Cecilia & Marita Properties LLC
12.2024 - 03.2025
Real estate consultant
Tiba For Real State Dubai
05.2023 - 11.2024
SMEs Branch Manager
MNT Group -Tasaheel for Finance
01.2022 - 11.2022
Corporate - Business Relationship Manager SMEs
Alex Bank
09.2020 - 09.2021
Credit Diploma - Credit Finance
Paris ESLSCA Business School
01.2019 - 01.2020
Corporate - Business Banking Relationship Manager SMEs
Emirates NBD Bank
02.2017 - 09.2020
Inbound Team leader in digital banking & customer relationship
Emirates NBD Bank
09.2015 - 07.2016
Call Center Agent
Emirates NBD Bank
06.2014 - 09.2015
Bachelor Degree of Commerce - Accounting section
Cairo University
09.2007 - 06.2011
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