Mahmoud Mohamed Abdelaziz Ali

• Managed daily operations of business center, ensuring optimal service delivery and customer satisfaction.
• Developed and implemented strategies to enhance operational efficiency and streamline processes.
• Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
• Manage a team of 2 team leaders and 10 RMs to achieve the desired targets.

• Work closely with production credit and compliance

managers to conduct a comprehensive financial analysis

and risk assessment to determine appropriate facility

amount and terms.

• Conduct thorough business verification identify risks and propose risk mitigations to reduce possible credit risks. Cross-sell products to maximize company profitability. Review and analyze clients financials.
• Conduct market & industry analysis. Designing facility structure to match client needs.

• Manage a team of 5 RMs to achieve the desired targets.
• Provide training coaching and guidance to RMs.
• Assist RMs in delinquency collection/management.
• Work closely with production credit and compliance managers to conduct a comprehensive financial analysis and risk assessment to determine appropriate facility amount and terms.
• Conduct thorough business verification identify risks and propose risk mitigations to reduce possible credit risks.
• Cross-sell products to maximize company profitability.
• Review and analyze clients financials.
• Conduct market & industry analysis.
• Designing facility structure to match client needs.

• Led team of 5 RMs to achieve achieve the desired targets.
• effective resource allocation and workflow management.
• Developed training programs to enhance team performance and improve operational efficiency.
• Streamlined communication processes between departments, fostering collaboration and reducing response times.
• Implemented quality assurance protocols, ensuring compliance with industry standards and best practices.
• Conduct thorough business verification identify risks and propose risk mitigations to reduce possible credit risks. Cross-sell products to maximize company profitability. Review and analyze clients financials.
• Conduct market & industry analysis. Designing facility structure to match client needs.

• Always provide splendid customer services to customers in a friendly and courteous manner.
• Have sufficient knowledge about the corporate banking products and services and respond to all inquiries accordingly.
• Improve customers' banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
• Ensure that all the bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with.
• Inform and suggest new banking & Investment products to customers to maximize bank's profitability (Assets facilitates, liabilities, POS machines).
• Handle, supervise, & coordinate day to day transactions by reviewing and analyzing the client's financials.
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Ensure that customers' confidential information is properly protected.
• Channel complex customer complaints and resolving it.

• Receive, handle, and resolve customer complaints in a timely manner to maintain or increase customer satisfaction.
• Prospect new walk-in clients to facilitates the business approach of the sales Force.
• Responsible for portfolio follow up & monitoring.
• Build relationships with customers through follow-up of services.
• Lead and guide sales professionals to improvise sales opportunities.
• Perform competitor products and services analysis.
• Building customer relationships and identifying their needs to take appropriate action to meet their needs.

• Executed daily floor management for call centre with 65 employees.
• Provided performance coaching and developed career progression strategies.
• Utilised quality monitoring data management system to track team and individual performances.
• Supported expense processing, budgets, and employee appraisals while managing client communications.
• Trained staff and monitored calls throughout probation period, achieving high productivity levels.
• Handled over 600 calls daily in off-season and averaged over 1,000 during peak season.
• Promoted to Special Projects Coordinator to oversee new initiatives.
• Introduced innovative solutions that maximised output without compromising quality.