Mahmoud Mohammed
Dubai ,United Arab Emirates
Summary
Advanced sales and marketing specialist with remarkable credentials in marketing and sales. Possesses broad understanding of managing websites, creating marketing collaterals and establishing ideal demographics. Projects outstanding communication and problem solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Dejavu Women's Shoes And Bags
Dubai MALL, United Arab Emirates
06.2022 - Current
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
- Handle cash register and transactions with the customers in an effective and accurate manner as required.
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests
- Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
- Supported team by demonstrating respect and willingness to help.
Sales executive
V PERFUMES
ABU DHABI , UAE
01.2022 - 06.2022
- Generated new leads and opportunities to maximise revenue.
- Built long-term relationships with customers and generated referrals from existing clients.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
Sales promoter
Toshiba Home Appliances
Mansoura , Egypt
01.2019 - 12.2021
- Ordered office supplies to maintain daily sales and marketing team operations.
- Fielded calls and chat requests to identify leads and opportunities.
- Informed current and potential customers about product updates, special offers and new products.
- Conducted market research to identify customer preferences and tailor promotional strategies.
Customer service team leader
Orange Egypt telecom
Mansoura , Egypt
09.2015 - 12.2018
- Managed workflow to continuously exceed quality service goals.
- Responded to customer requests with friendly, knowledgeable service and support.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels and handle time.
Education
Bachelor of Business Administration - Accounting
Mansoura university
Egypt 05.2015
Skills
- Teamwork and Collaboration
- Excellent Communication
- Interpersonal Communication
- Problem-Solving
- Analytical and Critical Thinking
- Promotions planning skills
- Sales strategy familiarity
- Customer demographics understanding
Certification
- MINI MBA
- CMA
- ICDL
- Accountant Preparation
- Accounting System / Accounting Records
- QuickBooks Accounting Program
- Peachtree Accounting Program
- American Excel
- Egyptian accounting standards tally accounting program
Timeline
Sales Associate
Dejavu Women's Shoes And Bags
06.2022 - Current
Sales executive
V PERFUMES
01.2022 - 06.2022
Sales promoter
Toshiba Home Appliances
01.2019 - 12.2021
Customer service team leader
Orange Egypt telecom
09.2015 - 12.2018
Bachelor of Business Administration - Accounting
Mansoura university
- MINI MBA
- CMA
- ICDL
- Accountant Preparation
- Accounting System / Accounting Records
- QuickBooks Accounting Program
- Peachtree Accounting Program
- American Excel
- Egyptian accounting standards tally accounting program
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