Summary
Overview
Work history
Education
Skills
Certification
Languages
Hobbies and interests
Timeline
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Mahmoud Mohammed

Mahmoud Mohammed

Abu Dhabi,United Arab Emirates

Summary

I am a passionate, dedicated and committed results-driven service and project management professional with extensive experience in business development, team management, and customer service within the automotive and telecom industries.

My professional experience and development over the years have gained and proven ability to engage stakeholders, improve operational efficiency, and drive revenue growth through upselling and enhanced customer experiences.

Combining strong administrative and operational oversight with strategic planning enabled me to deliver projects on time and foster a culture of excellence and reliability.

Overview

18
18
years of professional experience
1
1
Certification

Work history

Audi Senior Service Advisor

Ali & Sons
Abu Dhabi, United Arab Emirates
12.2015 - Current
  • Supervised daily workshop operations, with a focus on efficient administration of resources.
  • Ensure clear and accurate communication between the workshop, parts department, reception, and quality control.
  • Ensure all materials and labour resources are properly allocated and posted to each job card.
  • Ensured all work was allocated correctly, and that job cards were processed promptly.
  • Ensure all warranty job cards are processed and cleared in a timely manner.
  • Maintain up-to-date progress tracking for all vehicles undergoing maintenance or repair.
  • Optimise technicians' productivity and ensure efficient workflow.
  • Mentored junior technicians, improving team capabilities and service quality.
  • Communicate any changes affecting a vehicle's status to the relevant person or department.
  • Ensure vehicles are maintained and repaired in accordance with company policies and procedures.
  • Effectively manage the team and ensure that department services align with service needs.
  • Oversee the management of workshop staff, ensuring that all mechanical services are performed to the highest standards.
  • Managed customer queries and complaints, providing swift solutions to maintain satisfaction.

Workshop Supervisor

Opel and Chevrolet Al-Mansour Automotive
Alexandria, Egypt
03.2014 - 12.2015
  • Supervised daily workshop operations, with a focus on efficient administration of resources.
  • Ensure clear and accurate communication between the workshop, parts department, reception, and quality control.
  • Ensure all materials and labour resources are properly allocated and posted to each job card.
  • Ensured all work was allocated correctly, and that job cards were processed promptly.
  • Ensure all warranty job cards are processed and cleared in a timely manner.
  • Maintain up-to-date progress tracking for all vehicles undergoing maintenance or repair.
  • Optimise technicians' productivity and ensure efficient workflow.
  • Mentored junior technicians, improving team capabilities and service quality.
  • Communicate any changes affecting a vehicle's status to the relevant person or department.
  • Ensure vehicles are maintained and repaired in accordance with company policies and procedures.
  • Effectively manage the team and ensure that department services align with service needs.
  • Oversee the management of workshop staff, ensuring that all mechanical services are performed to the highest standards.
  • Managed customer queries and complaints, providing swift solutions to maintain satisfaction.

Project Manager

Orange Telecommuncation
Alexandria , Egypt
03.2012 - 03.2014
  • I have experience working on the construction of Orange GSM sites to ensure the network coverage meets required standards.
  • Led end-to-end project management for telecommunications infrastructure projects.
  • Engaged stakeholders, including internal teams, vendors, and clients.
  • Developed detailed project plans, and managed multiple projects simultaneously.
  • Aligned cross-functional teams to project goals, facilitating collaboration and problem-solving.
  • Monitored project performance, controlling costs, and mitigating risks.
  • Served as primary liaison for clients, strengthening relationships through reliable delivery.
  • Managed installation of fibre optic cables, ensuring high-speed data transmission for clients.
  • Designed and implemented wireless communication systems to optimise network performance and reliability.
  • Coordinated with vendors and suppliers to secure high-quality components within budget constraints.
  • Negotiated contracts with service providers to ensure favourable terms and conditions for communication projects.

Certified Mercedes Benz Service advisor

Mercedes-Benz Egypt
Alexandria
02.2009 - 02.2012
  • Completed Mercedes-Benz Certified Service Adviser programme.
  • Advised clients, and supported service operations in a luxury automotive context.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Improved customer satisfaction by providing timely and accurate information.
  • Coordinated with technicians to ensure quality of service.
  • Oversaw vehicle inspections, increasing safety measures.
  • Recommended additional services to customers according to their needs, boosting sales opportunities.

Site Engineer

CMA CGM
Alexandria , Egypt
01.2007 - 01.2008
  • Provided technical advice and solutions to onsite challenges, minimising delays and cost overruns.
  • Negotiated contracts with subcontractors, securing favourable terms and quality workmanship.
  • Generated reports detailing site activities, incidents and resolutions.
  • Managed the procurement of materials, ensuring timely delivery and optimal stock levels for uninterrupted construction.
  • Rolled out preventative maintenance schedules to limit workflow disruptions.
  • Answered technical concerns and devised solutions to resolve site and engineering problems.
  • Rectified engineering errors and faults quickly to meet project KPIs.
  • Supervised and monitored project subcontractors and labour teams.
  • Worked flexibly to meet varying site and project requirements.
  • Documented project progress through comprehensive reports, keeping stakeholders informed of critical developments.
  • Supervised site activities, directing labour and resources to meet project milestones.

Education

Bachelor's degree - Communication and electronics Engenerring

Arab Academy for Science, Technology and Maritime Transport

Skills

  • Business Development & Sales: Upselling products/services, identifying growth opportunities, and revenue generation
  • Stakeholder Engagement: Client relationship management, customer satisfaction initiatives, and feedback integration
  • Management and Leadership: Team supervision, performance optimisation, training and mentoring, and decision-making
  • Administration and Operations: project planning, workflow optimisation, resource allocation, and policy compliance
  • Technical Expertise: Automotive service protocols, diagnostic assessment, and telecommunications project oversight
  • Decision-Making expertise
  • Service level improvement

Certification

  • Certified Mercedes Benz Service Advisor 2010
  • Certified Audi Service Advisor 2020

Languages

Arabic
Native language
Arabic
Advanced
C1
English
Advanced
C1

Hobbies and interests

  • Continual learning
  • Research
  • Reading
  • Sports
  • Travel

Timeline

Audi Senior Service Advisor

Ali & Sons
12.2015 - Current

Workshop Supervisor

Opel and Chevrolet Al-Mansour Automotive
03.2014 - 12.2015

Project Manager

Orange Telecommuncation
03.2012 - 03.2014

Certified Mercedes Benz Service advisor

Mercedes-Benz Egypt
02.2009 - 02.2012

Site Engineer

CMA CGM
01.2007 - 01.2008

Bachelor's degree - Communication and electronics Engenerring

Arab Academy for Science, Technology and Maritime Transport

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Mahmoud Mohammed