Mahmoud Mohammed

• Collaborated with management to develop strategies for improving overall guest experience and satisfaction ratings.
• Boosted team morale and productivity through effective communication, coaching, and performance feedback.
• Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
• Supervise and lead the reception team to ensure smooth daily operations.
• Train and mentor reception staff to improve efficiency and communication.
• Manage appointment scheduling and workflow to optimise customer handling
• Coordinate closely with workshop and service managers to align reception with service capacity.

• Advise customers on necessary services for routine maintenance.
• Assist in diagnosing issues through direct customer enquiries, visual inspections, or road tests.
• Discuss inspection results with customers, recommend corrective actions, and prepare work orders for required repairs.
• Prepare repair orders, including time, cost, and labour estimates, for the proposed services.
• Follow up with customers after repairs to ensure satisfaction, and gather feedback.
• Promote the upselling of new accessories to customers.
• Address and resolve customer complaints effectively.
• Raise tickets with the manufacturer regarding customer concerns and warranty issues.

• Supervised daily workshop operations, with a focus on efficient administration of resources.
• Ensure clear and accurate communication between the workshop, parts department, reception, and quality control.
• Ensured all work was allocated correctly, and that job cards were processed promptly.
• Optimise technicians' productivity and ensure efficient workflow.
• Mentored junior technicians, improving team capabilities and service quality.
• Ensure vehicles are maintained and repaired in accordance with company policies and procedures.
• Managed customer queries and complaints, providing swift solutions to maintain satisfaction.

• Completed Mercedes-Benz Certified Service Adviser programme.
• Explained amount for expected services and provided detailed answers to customer questions.
• Improved customer satisfaction by providing timely and accurate information.
• Coordinated with technicians to ensure quality of service.
• Recommended additional services to customers according to their needs, boosting sales opportunities.

• Provided technical advice and solutions to onsite challenges, minimising delays and cost overruns.
• Negotiated contracts with subcontractors, securing favourable terms and quality workmanship.
• Managed the procurement of materials, ensuring timely delivery and optimal stock levels for uninterrupted construction.
• Answered technical concerns and devised solutions to resolve site and engineering problems.
• Rectified engineering errors and faults quickly to meet project KPIs.
• Supervised and monitored project subcontractors and labour teams.