Mahmoud Mostafa Kamel

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
• Spoke to customers in native language to increase loyalty and establish relationships. Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders. Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
• Used Salesforce CRM software to record personal information and purchases of contacted prospects.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goal.
• Achievements:

-Top achieving sales person in the company during 2021 and 2022
-Regularly exceeded target, often hitting 150%-200% of target
-Generated over AED 14,000,000 in revenue for company since start date

• Developed relationships with high-profile clientele by successfully employing different sales techniques.
• Demonstrated products and features to customers, answered questions and overcame objections.
• Increased sales and customer satisfaction through personalized servicing.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
• Achievement:

- Consistently met target every month despite seasonal dips

- Top achiever for transfer rates in the lead generation campaign which led me to be part of 3 different campaigns.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Achievement:

-Recognized as the best customer service agent in Vodafone UK in Egypt 3 months in a row.

-Got promoted to Floor walker support after 6 months for being a professional customer service agent to assist other agents on how to deliver positive customer service experience.