Mahmoud Radwan
Dubai
Summary
Experienced hospitality worker (10+ years) with a Bachelor of Commerce. Experienced hotel Receptionist and a demonstrated history of working in the food & beverages industry. Holding an impressive track record of slashed guest satisfaction scores with a proven ability to run a hotel front desk, keep customers satisfied and resolve conflicts. Responsible with the ability to perfectly handle massive operations, knowledgeable, friendly, outgoing, personable and technically savvy.
Overview
12
12
years of professional experience
Work History
Assistant Reservation Manager
Platinium Holiday Homes
11.2022 - Current
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Front Office Supervisor
Residence Inn by Marriott
06.2021 - 11.2022
- I do supervise Reception operations to ensure consistently‑delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with
- Guest enquiries.
Receptionist
Danat Al Ain Hotels and Resorts
- I do provide reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required
- A Receptionist contributes to the first impressions of our Guests
Front Desk Agent
Emirates Grand Hospitality
12.2020 - 06.2021
Guest Service Agent (Telephone Operator)
Emirates Grand Hospitality
12.2017 - 08.2020
- As a telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
Barman
Fairmont tower and Heliopolis
01.2017 - 12.2017
VIP Lounge Barman
SSB Company, Cairo
01.2016 - 11.2016
Barman
Sheraton Heliopolis
06.2009 - 09.2014
Education
Bachelor of Commerce - Accounting
Cairo University
Cairo . Egypt07.2014
Skills
- Billing and Invoicing
- Compliance Requirements
- Staff Training
- Office Supplies and Inventory
- Office Management
- Guest Registration
- Team Management
- Telephone Reservations
- Report Preparation and Analysis
- Accounts Payable and Accounts Receivable
Additional Information
- system outlook Dtcm redberry Marriott Global Source SKILLS
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Assistant Reservation Manager
Platinium Holiday Homes
11.2022 - Current
Front Office Supervisor
Residence Inn by Marriott
06.2021 - 11.2022
Front Desk Agent
Emirates Grand Hospitality
12.2020 - 06.2021
Guest Service Agent (Telephone Operator)
Emirates Grand Hospitality
12.2017 - 08.2020
Barman
Fairmont tower and Heliopolis
01.2017 - 12.2017
VIP Lounge Barman
SSB Company, Cairo
01.2016 - 11.2016
Barman
Sheraton Heliopolis
06.2009 - 09.2014
Receptionist
Danat Al Ain Hotels and Resorts
Bachelor of Commerce - Accounting
Cairo University
Similar Profiles
SUFIYAN ALAMSUFIYAN ALAM
Senior Customer Service Representative at Belvilla holiday homes ( Oyo vacation homes and resorts)Senior Customer Service Representative at Belvilla holiday homes ( Oyo vacation homes and resorts)
Michelle SynnotMichelle Synnot
Utility Worker at Geographe Holiday HomesUtility Worker at Geographe Holiday Homes
Mᴜʜᴀᴍᴍad ZuʟғIQaʀMᴜʜᴀᴍᴍad ZuʟғIQaʀ
Guest relations officer at The Icon Casa Living Vacation Holiday HomesGuest relations officer at The Icon Casa Living Vacation Holiday Homes