Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Store Team Leader (Acting store supervisor)
Dubai Mall, Nike GMG Group
Dubai
09.2020 - 06.2022
- Handled [Number] calls per day to address customer inquiries and concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Onboarded new temps by entering employee information into systems.
- Participated in team-building activities to enhance working relationships.
Senior Operations Customer, Service Executive
Al Ansari Exchange
Dubai
10.2015 - 01.2020
- Department Egypt and check who needs more training
- Developing and managing a portfolio of Key Accounts and Key Accounts Analysis
- Seek coaching and learning opportunities to continually improve my performance
- Developing team selling and learning skills to see the potential in them so we can motivate them for their next role and be ready to handle the responsibilities
- Coordinating pre-sales and post-sales follow up
- Monitoring market trends and providing regular competitor feedback
- Achievements
- Improved the KPIs of DCC branch 4% extra to be in positive side of targets
- Created a material of the learning topics as per the guidelines
- Developed team`s skills from selling and team work aspects
- With my fitness community, I made a fitness challenge within different branches in region with the hopes to have healthy employees and change their lifestyle into sports, like Running & Cycling, Yoga and Kickboxing
- Language, Native Fluent
- Handled the Middle East & Gulf countries money transfers, bill payments and related transactions
- Reviewed and audited all transactions that are ready for send out, and all provided AML (Anti Money Laundry) documents to avoid potential rejections or delays
- Monitored calls volume to maintain customer service performance and productivity
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging customer service environment
- Strategizedto Improve call center functionality and service capacity by entertainingand resolving customercomplaints
- Elaborated in details existing products and services to customer
- Core Qualifications
- Strong leadership qualities
- Outstanding customer care
- Expert in using Power BI, POS, Microsoft
- Achievements
- Created a mega source for all the information, process, contacts and all the guidelines to process the operation work smoothly in all the Departments front office and back office
- Involve the premium service department to play a big role of creating a bulk
- Office and Store Force
- Excellent interpersonal and communication skills transaction from the back office for more
Department Manager
CenterPoint, Landmark Group
Dubai
10.2012 - 09.2015
- Efficient work of corporate partners
- Excellent organizational skills
- Updated and aware about brand competitors
- Strong project management skills including planning, reporting, directing/coordinating the work of others
- Proactive and able to use initiative with a “common sense” approach to solving problems
- Retail operational expertise
- Expert with SOP and Loss Prevention
- Proven record of successful KPIs and sales
- Inspirational model to the team and motivator
- Ambitious and possessing a lot of self- motivation
- Strong attention to detail
- Product & category knowledge
- SWAT Analysis Expert, Managed day-to-day operations of the store to ensure objective are achieved
- Greeted customers and described the features and benefits, demonstrated the use and handling of the product
- Maintained proper loss prevention standards and ensure compliance with cash handling and theft of products
- Ensured all products are price tagged with security tags before display
- Resolved the customer`s complaints and responded to comments in a timely and professional manner
- Implement in-store promotions for assigned section by ensuring price changes are carried out effectively as per the brand guidelines
- Shared the knowledge and sales analyses to the team and share the goal of everyday as well as listen to their idea, suggestion and comments
- Achievements
- Developed the skills of 2 of my team to get promoted as section in-charges
- Changed the layout of the department to be more commercial and used the space to maximize the benefit of the selling area.
Assistant Manager of Logistics
Retail Outlets, S&L international Logistics
07.2008 - 05.2012
- Planned and tracked the shipment of final products according to customer requirements
- Monitored deliveries and ensure customer satisfaction
- Worked with existing transportation suppliers on optimal delivery rate and routing
Education
Bachelor of Art - Geography & Survey
Skills
Point of Sale systems
Quality assurance
Accurate money handling
Strong multi-tasking
Scheduling knowledge
Decision-making skill
Staff training/development
Relationship building
Business Development
Sales program creation
Key account management
Account development
Product and service sales
Complaint resolution
Creative problem solving
Strategic sales knowledge
Retail materials management
POS systems expert
Key performance indicators
Self-Motivated
Strategic planning and execution
Coaching and mentoring
SWAT Expertise
Additional Information
- Meeting Salas Target and exceeding the records, ensure that KPI are met as expected. Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. Conduct regular and monthly performance conversations, discussing results and developing action plans Conducting store operations audits to ensure compliance with SOP Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives. Ensuring customer needs are met, complaints are resolved, and customer service is provided perfectly Birthday September 5,1988 Share best practices to drive the overall store team performance Marital Status Nationality License Objective Single Egyptian Driving License Generating and analyzing sales reports with insights to maximize stock potential, report on the performance of new collections and the core collections Supervise and coordinate the team to ensure all customers receive an out-standing service level at all times Conduct the training sessions through on-line channels and also live on the shop floor, recording the videos and studies to share it properly to the team. Tracking the progress of learning monthly and following up the with the team Eager to invest my skills, experience and my time to secure the best future career by highlighting the growth and the outcome.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Team Leader (Acting store supervisor) - Dubai Mall, Nike GMG Group
09.2020 - 06.2022
Senior Operations Customer, Service Executive - Al Ansari Exchange
10.2015 - 01.2020
Department Manager - CenterPoint, Landmark Group
10.2012 - 09.2015
Assistant Manager of Logistics - Retail Outlets, S&L international Logistics
07.2008 - 05.2012
- Bachelor of Art, Geography & Survey