Summary
Overview
Work History
Education
Skills
Timeline
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Mahmoud Sammour

Strategic Partnership Manager (Lead)
Dubai,-

Summary

Results-driven Regional Partnership and Business Manager with over 7 years of experience leading growth, strategy, and community development across top platforms in the MENA region, including Tango, LIZHI, BIGO, Amazon, and Orange Telecom. Proven track record in scaling partner revenue, launching high-impact projects, and managing cross-functional teams across product, marketing, data, and support. Skilled in strategic partnerships, customer experience, team training, project execution, and crisis management. Recognized for building strong ecosystems of VIPs, agencies, resellers, and streamers, and awarded for top performance in both telecom and tech sectors. Proficient in Microsoft Office and Primavera.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Strategic Partnership Manager – MENA (Lead)

Tango
Dubai
01.2024 - Current
  • Lead a team of 5 local managers, overseeing daily performance across multiple agency tiers and the referral program.
  • Successfully onboarded over 2,000+ agencies and referral partners since launching operations in the MENA region.
  • Scaled partner revenue from $400K to over $3M, contributing to continuous monthly growth.
  • Spearheaded the broadcaster bonus plan policy, increasing engagement and performance across key markets.
  • Played a central role in negotiating partnerships with agencies globally, strengthening long-term collaborations and platform loyalty.
  • Collaborated with the product team on launching high-impact features, including gambling games and voice chatrooms.
  • Supported the VIP team in building and optimizing the loyalty system for high-value users.
  • Elevated MENA from the fourth-ranked region to the second strongest, with performance metrics nearing platform leadership.

Regional Partnership Manager – MENA (Lead)

Lizhi Inc (Startup)
Dubai
01.2023 - 01.2023
  • Lead a cross-functional team of 20 local and Chinese members, managing data analysis, product development, marketing strategy, and localized UI/UX design for events and platform features.
  • Built the MENA operations from scratch, growing revenue to $1.2M/month within the first year.
  • Actively engaged in daily interactions with VIP users, potential streamers, and prospective agency/reseller owners, fostering strong community ties and driving growth.
  • Partnered closely with the product team to create and refine every core feature within the platform.
  • Designed and implemented the VIP system policy, driving retention and increased user spending.
  • Recruited and onboarded top streamers, boosting platform engagement and viewer retention.
  • Developed and enforced the family system policy, encouraging community building and collaboration.
  • Worked alongside the risk management and moderation teams to minimize abuse, fraud, and scam-related activities across the platform.
  • Conducted 200+ user research interviews across the MENA region to deeply understand user behavior and motivations within the voice chatroom industry.
  • Collaborated with the Chinese marketing team to localize and enhance ad campaigns, improving conversion rates and user acquisition.
  • Received the company-wide “Rising Star” award, recognizing exceptional performance, growth, and impact across all departments.

Senior Strategic Partnership Manager – MENA

BIGOLIVE
Amman
01.2021 - 12.2022
  • Managed the top 20 family communities across the MENA region, driving performance, retention, and engagement.
  • Launched and led the MICO Agency Hunting Project, successfully identifying and onboarding the top 50 agencies in MENA to strengthen the regional network.
  • Created and executed the VIP Retention Program under the Family System initiative, increasing VIP participation from 35% to 68%, improving loyalty and lifetime value.
  • Recognized as a top-performing team member within the Family Department for consistent results and leadership.
  • Served as the official spokesperson and meeting lead for inter-departmental discussions related to the Family Team, ensuring alignment across business units.
  • Acted as the lead trainer and mentor for all new department hires, accelerating onboarding and knowledge transfer.

Customer Service Representative

Amazon
Amman
05.2020 - 12.2020
  • Achieved a consistent KPI score above 92% monthly, contributing to high levels of customer satisfaction.
  • Acted as a Subject Matter Expert (SME) during new process rollouts, providing training and knowledge-sharing for new and existing team members.
  • Worked across both Egypt and UAE markets, supporting localized Amazon and Souq operations.
  • Selected to join the SWAT support team, responsible for managing high-volume workloads and supporting multiple regions during peak times.

Customer Service Representative

Orange Telecom
04.2019 - 05.2020
  • Consistently achieved KPI scores above 97% each month, reflecting a strong commitment to service quality and customer satisfaction.
  • Awarded the “Best Employee” recognition for outstanding performance and rapid growth.
  • Trained and mentored new hires, accelerating their onboarding process and helping them adapt to service standards quickly.
  • Provided peer-to-peer support, assisting colleagues with call handling and troubleshooting customer issues to maintain overall team performance.

Education

Bachelor of Science - Civil Engineering

University Of Jordan
Amman, Jordan
09.2013 - 01.2019

Skills

  • Strategic Partnership Management

  • Customer Retention & Experience

  • Project Planning & Execution

  • Team Leadership & Training

  • Cross-Functional Collaboration

  • Conflict Resolution & Crisis Management

  • Microsoft Office Suite (Excel, PowerPoint, Word)

  • Primavera Project Management Software

Timeline

Strategic Partnership Manager – MENA (Lead)

Tango
01.2024 - Current

Regional Partnership Manager – MENA (Lead)

Lizhi Inc (Startup)
01.2023 - 01.2023

Senior Strategic Partnership Manager – MENA

BIGOLIVE
01.2021 - 12.2022

Customer Service Representative

Amazon
05.2020 - 12.2020

Customer Service Representative

Orange Telecom
04.2019 - 05.2020

Bachelor of Science - Civil Engineering

University Of Jordan
09.2013 - 01.2019

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Mahmoud SammourStrategic Partnership Manager (Lead)