MAHMOUD SHABANA
Dubai,UAE
Summary
Resourceful Sales Executive with 8 years of experience working independently and collaboratively with team to foster client relationships and drive sales. Astute in identifying decision makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategies and improve sales approaches. Meticulous teller skilled in handling financial institution software systems. Familiar with maintaining and balancing cash drawers. Praised for consistently maintaining positive customer ratings.
Overview
11
11
years of professional experience
Work history
Teller
ALANSARI EXCHANGE
DUBAI, UAE
10.2021 - Current
- Buying and selling foreign currencies from walk-in customers and handover excess currencies to main cashier according to the guidelines set by operations management conduct all kinds of the front office transaction.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and cash point operations.
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
- forecast daily currency requirements : offload excess currency position to the head office / other branches / other exchange houses , booking maximum profit and avoiding unnecessary fund blockage.
- Respect and comply with Compliance & AML rules, policy and procedures of the company at all times
- Collect all supporting documents for the transactions conducted and arrange for keeping them in files as per the uniform filing system
- Arrange for transfer of such documents to the warehouse
- Resolve customer complaints independently, wherever possible, or inform and follow up such complaints with Customer service in the HeadOfice .
- ensure the customer is provided with the highest standard of service and get the feedback from them
- Read, understand, sign and follow all the circulars from the Head Office or Admin Office
- Forward technical support requisitions to Admin Office
- Respects office guidelines of the company and always keep the counter, drawers, tables and workplace neat and clean
- read ,understand ,acknowledge and follow all the circulars from the head office
- Promote and cross sell of new products and service introduced by the company among customer Convey his/her training needs to Branch Managers and attend official training programs
- Adhoc assignments as required by the immediate line of authority
Customer service representative - sales Executive
DU Telecom
Dubai, UAE
06.2019 - 09.2021
- open and maintain customer accounts by recording.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Exceeded sales and revenue targets by 120%, using consultative and value-driven approach to account management
SALES EXECUTIVE
LC WAIKIKI
Alexandria, Egypt
04.2013 - 06.2016
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Maintained currency on industry trends and developments, strengthening product and service knowledge.
- Established and maintained positive, profitable client relationships through superb communication.
- Proactively identified and solved complex strategy problems to positively impact sales management and business direction.
- Analysed industry and competitor trends to enhance sales strategy.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Maintained accurate contract records, clearly detailing and setting reminders for renewal timeframes to maximise customer retention.
Customer service representative
Samsung
Alexandria, EGYPT
04.2013 - 06.2016
- Sales
- Executive Open and maintain customer accounts by recording account information product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information Contribute to team efort by accomplishing related results as needed Manage large amounts of incoming calls
- Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication
- LC Waikiki sales Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Preparing weekly and monthly reports
- Giving sales presentations to a range of prospective clients
- Samsung sales Selling products and services using solid arguments to prospective customers Performing cost-benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales.
Education
BACHELOR -
University of Alexandria
2017
Skills
- Customer Service
- Management
- Telecommunications
- Problem solving
- Team worker
- honesty
- Written Communication
- Flexibility, adaptability
- Consumer banking
- Cross-selling expertise
Languages
Arabic
Native
English
Fluent
Timeline
Teller
ALANSARI EXCHANGE
10.2021 - Current
Customer service representative - sales Executive
DU Telecom
06.2019 - 09.2021
SALES EXECUTIVE
LC WAIKIKI
04.2013 - 06.2016
Customer service representative
Samsung
04.2013 - 06.2016
BACHELOR -
University of Alexandria