Mahmoud Tahoun
Retail Store Manager
Dubai
Summary
Results-driven and customer-focused Retail Store Manager with 9 years of progressive experience managing retail operations . Proven expertise in driving sales growth, improving operational efficiency, and leading high-performing teams in competitive retail environments. Adept at implementing innovative strategies, ensuring customer satisfaction, and achieving business goals. Skilled in inventory management, visual merchandising, and team development.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Branch Manager
Cole Haan
05.2017 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Assistant Manager
DKNY
01.2018 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Hospitality Administration And Management
Mansoura University
Egypt 06-2010
Skills
Customer service
Branch operations management
Relationship building and management
Sales development
Coaching and mentoring
Business development expertise
Performance reviews
Team player
Staff management
Business development
Team supervision
Operational reports
Timeline
Assistant Manager
DKNY
01.2018 - 08.2018
Branch Manager
Cole Haan
05.2017 - Current
Hospitality Administration And Management
Mansoura University
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