Mahmoud Abdel Gawad

• Appropriately executing the floor merchandising and promotions;

• Complying to rules and regulations and managing stores’ performances;

• Handling the effective customer complaints and issues resolution;

• Managing storage operations such as receipt, storage and issuance of products for display/merchandising;

• Managing stock controls and movements as per demands and needs;

• Maintaining stock quantities, consumption and loss reports.

• Building brand awareness during the interaction with the customers.

• Executing all the activities with applicable ISO standards and workplace policies and adheres to all safety guidelines.

• Ensuring the compliance & closure of non-conformities.

• Assess, manage and mitigate risks and maintain the documentation.

• Organize and prioritize work to meet deadlines.

• Learn and expand and carry out any other responsibilities that seniors may assign from time to time.

• Supporting the team’s overall objectives as a team member.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained and managed customer files and databases.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Completed [112] new orders per day with 96% accuracy and consistently high customer satisfaction scores.