Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic
Mahmoud Ahmed Ibrihm

Mahmoud Ahmed Ibrihm

Ahmed
Sharjah,Yarmouk

Summary

Accomplished sales professional with extensive expertise in meeting sales targets, delegation and supervision, and handling customer objections. Proficient in utilising business intelligence tools and e-commerce platforms to drive business development and achieve targets. Demonstrates strong technical product understanding, product knowledge, and pricing strategy development. Adept at merchandise placement and displays, sales data analysis, budget and report writing, and delivering upskilling training. Committed to customer-focused selling through direct sales methods.

Overview

10
10
years of professional experience

Work history

Sales supervisor

Thager ALRafedain General Trading LLC
Dubai
11.2016 - Current
  • Fostered a positive work environment, enhancing employee morale and productivity.
  • Streamlined the sales process through effective leadership.
  • Ensured adherence to company standards by conducting routine checks and balances.
  • Negotiated deals with suppliers, securing best prices for products.
  • Developed new sales strategies for enhanced revenue generation.
  • Managed customer queries to improve overall service experience.
  • Delegated tasks effectively, ensuring team productivity was maximised.
  • Supervised the sales team, enhancing their performance and productivity.
  • Delivered excellent customer service by addressing and resolving issues promptly.
  • Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
  • Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
  • Collected customer and market feedback and reported information to company leadership.
  • Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
  • Contributed to management decision-making relating to existing sales operations and business strategy.
  • Developed marketing plans to support department strategies.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.

Restaurant waiter

Ramada Deira Hotel
Dubai
03.2015 - Current
  • Promoted daily specials and limited-time offerings to increase sales.
  • Facilitated table settings and arrangement for optimal space utilisation.
  • Worked effectively under pressure during peak hours, ensuring timely services.
  • Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.

Education

High School Diploma -

Zagazig Instititute
Zagazig
03.2004 -

Skills

  • Meeting sales targets
  • Delegation and supervision
  • Handling customer objections
  • Business intelligence tools
  • E-Commerce platforms
  • Technical product understanding
  • Target achievement
  • Product knowledge
  • Business development
  • Merchandise placement and displays
  • Sales data analysis
  • Budget and report writing
  • Upskilling training delivery
  • Customer-focused selling
  • Direct sales
  • Pricing strategy development

Languages

English
Intermediate

References

References available upon request.

Timeline

Sales supervisor

Thager ALRafedain General Trading LLC
11.2016 - Current

Restaurant waiter

Ramada Deira Hotel
03.2015 - Current

High School Diploma -

Zagazig Instititute
03.2004 -

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