Mahnoor Munir
Dubai,
Summary
Finance and client success professional with 6+ years of experience across accounting, financial management and customer engagement. Former Senior Accountant and Finance Manager skilled in financial reporting, budgeting and compliance. Currently working as a Client Success Manager, leveraging financial acumen and strong communication skills to drive client satisfaction, retention, and long-term value. Known for detail-oriented approach, cross- functional collaboration, and delivering data-driven results in both finance and customer-facing roles.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Pinnacle Venture Media LLC
04.2022 - Current
- Manage smooth onboarding for new clients
- Collaborate with global teams across time zones to ensure smooth communication and timely project execution
- Design and implement CSM strategies, improving client engagement and retention
- Conduct regular business reviews with key accounts to identify growth opportunities, strengthen client relationships and drive increased revenue and profitability
- Lead Salesforce workflows
- Prepare and deliver clear and accurate professional communications such as emails and proposals to clients and stakeholders
- Establish relationship with influencers
- Identify opportunities to upsell additional media services such as content marketing, social media management
- Monitor and evaluate customer success KPIs
- Build and maintain strong relationships with key clients
- Address client’s concerns and problems quickly
- Oversee and handle all the paperwork
- Internal collaboration and coordination
Client Relationship Manager
Tradescal
08.2019 - Current
- Serve as primary point-of-contact for questions or concerns from clients during ongoing projects
- Build and maintain a structured customer database
- Monitor customer health and engagement to prevent churn
- Project Management
- Create automated workflows
- Work with SEO team to develop and implement strategies tailored to client needs
- Oversee SEO campaign performance and ensure KPIs are met
- Address and resolve customer complaints and issues to improve satisfaction
- Align client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period
- Monitor project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks
Finance Manager
Best Eagle Technical Services LLC
08.2023 - 08.2024
- Directed all aspects of financial management including budgeting, forecasting and reporting
- Developed and monitored financial strategies to ensure the company’s long term financial health
- Prepared detailed financial statements
- Oversaw monthly, quarterly and year-end closing processes, ensuring complying with the standards
- Supervised accounts payable/receivables and streamlined processes to improve efficiency
- Collaborated with department heads to align financial goals with operational plans and KPIs
- Mentored and led a team of junior accountants
Senior accountant
Akhtar Properties
09.2019 - 05.2022
- Prepared for and completed accurate and complete tax returns in advance of deadlines
- Compiled information from vast number of sources to generate accurate and meaningful business reports
- Checked and imported payroll and pension data to pay salary deductions
- Prepared monthly bank reconciliations and compiled reports for financial reviews
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions
- Prepared monthly profit and loss, balance sheet and cash flow reports with exceptional accuracy
Accounts Manager (Internship)
Kluchit Magazine
04.2017 - 04.2018
- Managed payroll operations for team of employees.
- Developed professional relationships with clients to build trust, respect and reliability.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments
- Collaborated with sales teams to identify new opportunities, driving revenue growth
Accounts & Finance Manager (Internship)
Sitcom Construction Company
05.2016 - 07.2016
- Monitored and reviewed financial controls, processes and procedures to enable best practice development.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
Education
Master of Science - Accounting and Finance
FAST NUCES
Pakistan05.2019
Bachelor of Science - Accounting and Finance
FAST NUCES
Pakistan05.2017
Skills
Customer Account Management
- Customer Relationship Building
- Strategic Planning
- Teamwork
- Leadership
- Attention to Detail
- Problem Solving
- Training & Onboarding
- Interpersonal Skills
- Up-selling & Cross-selling
- KPIs & NPS
- Global customers
- Excel Proficiency
- Microsoft PowerPoint
- Quickbooks
- Zoho
- Salesforce
- Project Management
- Business Writing
- Scheduling
- Call management & Follow-up skills
- Order Processing
- Administrative Support
Languages
English
Urdu
Timeline
Finance Manager
Best Eagle Technical Services LLC
08.2023 - 08.2024
Customer Success Manager
Pinnacle Venture Media LLC
04.2022 - Current
Senior accountant
Akhtar Properties
09.2019 - 05.2022
Client Relationship Manager
Tradescal
08.2019 - Current
Accounts Manager (Internship)
Kluchit Magazine
04.2017 - 04.2018
Accounts & Finance Manager (Internship)
Sitcom Construction Company
05.2016 - 07.2016
Master of Science - Accounting and Finance
FAST NUCES
Bachelor of Science - Accounting and Finance
FAST NUCES
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