Summary
Overview
Work history
Education
Skills
Leadership Programs
Courses
Work availability
Timeline
MAHRA ALFALASI

MAHRA ALFALASI

Dubai,United Arab Emirates

Summary

Results-driven professional with expertise in commercial awareness, project management, and strategic thinking. Demonstrates proficiency in CRM software and excels in negotiation, contract management, and process optimisation to drive operational efficiency. Adept at building strong relationships and partnerships while solving complex problems to achieve organisational goals. Committed to leveraging skills to optimise processes and foster sustainable growth.

Overview

14
14
years of professional experience
2015
2015
years of post-secondary education

Work history

Business Support Manager

Emirates Group
01.2021 - 06.2025
  • Managed implementation of dnata's air GSA strategy across regional network.
  • Executed strategic initiatives for airline partners, enhancing operational effectiveness.
  • Coordinated planning and tracking of airline agreements to secure projected revenues.
  • Supported negotiations for new airline opportunities through thorough market intelligence evaluation.
  • Monitored GSA airlines' performance, establishing processes for monthly reviews.
  • Negotiated GSA airline contracts, addressing legal, data privacy, and cybersecurity issues.

Consultant - Apprenticeship

Expo City Dubai
02.2025 - 06.2025
  • Developed a comprehensive P&L and cashflow model analysing waste management costs across four scenarios.
  • Delivered financial insights to inform investment in sustainable practices, emphasising ROI and cost savings.
  • Aligned project outcomes with Net Zero goals through strategic financial analysis.

Key Account Manager

Emirates Group
01.2013 - 12.2020
  • Collaborated with cross-functional teams to launch strategic marketing and operational initiatives.
  • Coordinated marketing, advertising, and public relations activities for optimal alignment.
  • Developed and implemented E-commerce strategies that boosted digital marketing performance.
  • Drove customer support and services strategies centred on business improvement plans.
  • Prepared progress reports and forecasts for stakeholders based on key account metrics.
  • Monitored marketing activities, evaluating performance against established objectives.

Marketing Coordinator

Emaar Hospitality Group
01.2012 - 01.2013

HR Assistant Manager

Ernst & Young Global
01.2011 - 01.2012

Education

Master of Science - Innovation and Change Management

Hamdan Bin Mohammed Smart University

Bachelor of Applied Science - Business Administration Marketing

Dubai Women's College

Higher Diploma - Business Management Tourism and Event Management

Dubai Women's College

Skills

  • Commercial Awareness
  • Project management
  • Negotiation and Contract Management
  • Relationship and partnership building


  • CRM Software proficiency
  • Process Optimization
  • Strategic Thinking
  • Problem-Solving

Leadership Programs

  • UAE Civil Aviation Sector Youth Council
  • Emirates Group Youth Council
  • Airbus Leadership Program
  • UAE Government Leaders Program
  • Abdulaziz Bin Humaid Leadership Program
  • AIESEC Global Talent

Courses

Six Sigma Green Belt Certification | Emirates Group
Aug 2023 - Present


Young Arab Diplomat Leaders Bootcamp for Non-Experts |
Delegation of the European Union to the United Arab Emirates
Oct 2023


Agile Project Management | Emirates Group
Mar 2023


Protocol and Etiquette Training | The Protocol School of
Washington
Oct 2022

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Timeline

Consultant - Apprenticeship - Expo City Dubai
02.2025 - 06.2025
Business Support Manager - Emirates Group
01.2021 - 06.2025
Key Account Manager - Emirates Group
01.2013 - 12.2020
Marketing Coordinator - Emaar Hospitality Group
01.2012 - 01.2013
HR Assistant Manager - Ernst & Young Global
01.2011 - 01.2012
Dubai Women's College - Bachelor of Applied Science, Business Administration Marketing
Dubai Women's College - Higher Diploma, Business Management Tourism and Event Management
Hamdan Bin Mohammed Smart University - Master of Science, Innovation and Change Management

Similar Profiles

Create profile
MAHRA ALFALASI