Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
MAHRA ALSHAMSI

MAHRA ALSHAMSI

ABU DHABI,UNITED ARAB EMIRATES

Summary

Dynamic professional with a strong foundation in adaptive leadership and strategic planning, excelling in successful client relationship building and partnership development. Demonstrates exceptional communication skills, public speaking prowess, and conflict resolution aptitude, supported by a robust background in account management and data governance. Adept at programme and project development, utilising critical thinking and negotiation techniques to drive results. Committed to leveraging storytelling abilities to enhance engagement and achieve organisational goals.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work history

Sr. Specialist, Healthcare Facilities Capacity and Service Planning

Department of Health
Abu Dhabi
12.2022 - 07.2025

Post Acute Care Strategy- Home Care (Dec 2022-April 2023)

  • Liaise between DOH & Daman for patient allocation.
  • Worked on automating patient allocation process.

People of Determination Strategy (Dec 2022-Present):

  • Leading Health and Rehabilitation pillar.
  • Leading Assessment Framework initiative and developing patient pathway.
  • Developing inclusive hospital checklist for facilities to be POD-friendly.
  • Support in developing POD Standards and quality indicators.

Combating Substance Use Strategy (April2023- January 2024):

  • Leading Treatment activation for SUD patients in healthcare facilities initiative.
  • Building SUD Model of Care.
  • Working on current state analysis and gaps identification for the initiative.
  • Developing a patient pathway for the initiative.
  • Support in Socioeconomics study for SUD impact.

Mental Health Strategy (July2023- October 2023):

  • Interim project lead for the Mental Health Strategy.
  • Support for Mental Health Standards revision and publication.
  • Support in the activation of Mental Health Services coverage for non-beneficiaries.
  • Implementing workplace Wellbeing program interventions.

Medical Tourism Strategy (June 2025- Present):

  • Project Lead for Medical Tourism strategy
  • Working on Medical Tourism Licensing Framework
  • Supporting building Data infrastructure
  • Working on Medical Tourism International Accreditation
  • Leading new market access to attract IPC

Associate, Key Accounts Management

Cleveland Clinic Abu Dhabi
Abu Dhabi
12.2017 - 12.2022
  • Supports and manages Key Accounts in UAE, Gulf region and international markets and building client profiles over 120 connections.
  • Manages outreach and communication by acting as a dedicated 'point of contact' to IPC Medical Boards, Government entities, Embassies, & other Strategic Institutional Partners.
  • Initiating and leading discussions on collaboration opportunities with the goal of driving patient volume and increasing revenue.
  • Responsible for driving patient referrals to the hospital by introducing services and developing relationship to cater the client needs.
  • Manage contract negotiations and deliverables and signing agreements ranges between 100K-3M each.
  • Support internal projects by identifying new opportunities for services outreach and expansion.
  • Develop trackers to reflect progress on projects supported and providing analytical support and reporting performance.
  • Manages dashboard and generate reports to support implementing departmental strategies and achieving goals.
  • Co-established educational series of events 'Corporate Outreach program'.

Clinical Support Specialist

Cleveland Clinic Abu Dhabi
Abu Dhabi
05.2016 - 12.2017
  • Established and supervised the cancer data management.
  • Lead the implementation of the automation system of cancer registry (Beacon).
  • Provide regulatory boards with data and reports related to the CCAD cancer statistics to assist with decision making and future policies and studies.
  • Manages Hospital's Multidisciplinary Tumor Board Meetings.
  • Serves as a liaison between all medical team members and the various clinical resources to provide support and reporting services.
  • Conducts and facilitates clinical data extractions related to Pathology and Laboratory Medicine Institute from various systems and organizational sources, analyses the data and communicates the findings.

Program Coordinator

New York University Abu Dhabi
Abu Dhabi
07.2014 - 05.2016
  • Manage outreach and communication by acting as a dedicated 'point of contact' to governmental and private entities.
  • Initiating and leading discussions on collaboration opportunities with potential clients.
  • Support established programs with all requirements, schedules, participants and instructors.
  • Manage logistics for all related department events.
  • Tracks programs and participants and reports on session evaluations and surveys.
  • Manages collaterals and course materials.
  • Support all administrative tasks such as processing payments and expense reports, making travel and accommodation arrangements.

Education

Masters of Public Administration -

Harvard University- Kennedy School
MA, USA
07.2024 - 05.2025

Masters of Business Administration -

Abu Dhabi University
Abu Dhabi, UAE
07.2018 - 05.2020

Sheikh Mohammed Bin Zayed Scholars Program -

New York University Abu Dhabi
UAE
09.2013 - 04.2014

Bachelor of Applied Science - Health Information Management

Higher Colleges of Technology
Sharjah, UAE
09.2010 - 06.2014

Skills

  • Adaptive leadership
  • Public speaking
  • Communication skills
  • Problem-solving
  • Strategic planning
  • Successful client relationship building
  • Conflict resolution aptitude
  • Partnership development experience
  • Account management
  • Data governance
  • Programme and project development
  • Critical thinking
  • Negotiation techniques
  • Story Telling

Languages

English
Fluent
Arabic
Native

Accomplishments

  • Management, Leadership and Decision-Making Sciences Certificate 2025- Harvard Kennedy School
  • Child Protection Certificate 2025- FXB Center for Health and Human Rights at Harvard University
  • Abu Dhabi Youth Business Council, Aug 2024- Present
  • Humanitarian City, March- May 2020
  • Emirates Youth Council, Ajman, May 2016-June 2017
  • Red Crescent, Abu Dhabi/Ajman, Aug 2011- Present

Timeline

Masters of Public Administration -

Harvard University- Kennedy School
07.2024 - 05.2025

Sr. Specialist, Healthcare Facilities Capacity and Service Planning

Department of Health
12.2022 - 07.2025

Masters of Business Administration -

Abu Dhabi University
07.2018 - 05.2020

Associate, Key Accounts Management

Cleveland Clinic Abu Dhabi
12.2017 - 12.2022

Clinical Support Specialist

Cleveland Clinic Abu Dhabi
05.2016 - 12.2017

Program Coordinator

New York University Abu Dhabi
07.2014 - 05.2016

Sheikh Mohammed Bin Zayed Scholars Program -

New York University Abu Dhabi
09.2013 - 04.2014

Bachelor of Applied Science - Health Information Management

Higher Colleges of Technology
09.2010 - 06.2014
MAHRA ALSHAMSI