Mahra Abdulla Alblooshi
Summary
Experienced customer relationship representative with over 3 years of experience in Automobiles, Medical, Education, and Tourism Industries. Excellent reputation for resolving problems, time management, communication and improving customer satisfaction. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Relationship Management Representative
Almasaood Automobiles
11.2018 - 08.2024
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve quality standards.
- Conducted surveys on customer satisfaction
- Analyzed and escalated complaints to designated departments for investigation and response.
- Managed over 80 Customer Calls per day.
- Recorded welcoming scripts
- Handled live chat application
- Attended educational seminars about automobiles
Clinical Administrative Assistant Intern
Tawam hospital
06.2018 - 07.2018
- Maintained office filing and storage systems
- Created documents, reports and correspondence
- Prepared Minutes for meetings
- Created attendance lists
- Prepared Memos and graphs for Overtime comparisons
Public Engagement Representative
Department Of Culture And Tourism
12.2017 - 04.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Conducted various workshops on Heritage and Archeology topics
- Performed event coordination for crowds.
- Brainstormed and implemented creative event concepts and themes.
Administrative Assistant Intern
UAEU College of Research and Graduate Studies
09.2015 - 12.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Supported staff on special assignments and projects.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Faculty database.
Education
BBA - Business Entreprenuership
United Arab Emirates University
High School Diploma - Scientific
Alnashaa Alsaleh Private School
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Computer Skills
- Active Listening
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Relationship Management Representative
Almasaood Automobiles
11.2018 - 08.2024
Clinical Administrative Assistant Intern
Tawam hospital
06.2018 - 07.2018
Public Engagement Representative
Department Of Culture And Tourism
12.2017 - 04.2018
Administrative Assistant Intern
UAEU College of Research and Graduate Studies
09.2015 - 12.2015
BBA - Business Entreprenuership
United Arab Emirates University
High School Diploma - Scientific
Alnashaa Alsaleh Private School
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