Mahra Abdulla Saif Alblooshi
United Arab Emirates
Summary
Experienced customer relationship and channel support specialist with over 6 years of success in diverse sectors, including Banking, Automotive, Medical, Education, and Tourism. Proficient in digital banking support, administrative operations, and resolving complex client issues. Known for driving customer satisfaction, optimizing workflows, and collaborating cross-functionally. Recognized for strong organizational skills, adaptability, and a commitment to delivering service excellence under pressure.
Overview
9
9
years of professional experience
Work history
Channel Support Specialist
First Abu Dhabi Bank
01.2025 - Current
- Assisted clients with digital banking platform access and usage.
- Resolved technical issues related to online banking channels.
- Coordinated with internal teams for system updates and enhancements.
- Ensured compliance with banking policies and security protocols.
- Provided support for onboarding new corporate clients.
Remittance Clerk
Al Ansari Exchange
12.2024 - 01.2025
- Processed remittance and currency exchange transactions
- Assisted customers with service inquiries and documentation.
- Verified customer identification for compliance.
- Ensured accurate cash handling and transaction recording.
Customer Relationship Management Representative
Almasaood Automobiles
11.2018 - 08.2024
- Responded to customer requests for products, services and company information.
- Conducted surveys on customer satisfaction.
- Analyzed and escalated complaints to designated departments for swift resolution.
- Managed over 80 customer calls per day, consistently meeting performance targets.
- Recorded welcoming scripts.
- Handled live chat application.
- Attended educational seminars about automobiles.
Clinical Administrative Assistant Intern
Tawam hospital
06.2018 - 07.2018
- Supported administrative tasks, improving document organization and accessibility.
- Created documents, reports, and correspondence to streamline communication.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
- Maintained and updated employee files and records.
- Managed queries in person, by phone and via email with exceptional customer care.
- Maintained accurate and up-to-date databases containing confidential information.
Public Engagement Intern
Department Of Culture And Tourism
12.2017 - 04.2018
- Organized high-profile events, ensuring seamless public engagement.
- Planned and prioritized well to complete design projects within deadlines.
- Filed physical and digital documents, prioritizing accessibility and data accuracy.
- Maximized media coverage through tactical planning and communications.
Administrative Assistant Intern
UAEU College of Research and Graduate Studies
09.2015 - 12.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Managed data and correspondence across departments to ensure accuracy.
- Participated in the Research and Innovation Conference.
- Supported faculty with research coordination and special projects.
Education
BBA - Business Entreprenuership
United Arab Emirates University
AlainHigh School Diploma - Scientific
Alnashaa Alsaleh Private School
Al AinSkills
- Customer Service Excellence
- Communication Skills
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Microsoft Office Suite
- CRM Software
- Data entry
- Scheduling Software
- E-mail Communication
- Adaptability
- Team Collaboration
- Attention to Detail
- Interpersonal Skills
- Conflict Resolution
- Initiative
- Positive Attitude
Languages
Arabic
Native
English
Advanced
Timeline
Channel Support Specialist
First Abu Dhabi Bank
01.2025 - Current
Remittance Clerk
Al Ansari Exchange
12.2024 - 01.2025
Customer Relationship Management Representative
Almasaood Automobiles
11.2018 - 08.2024
Clinical Administrative Assistant Intern
Tawam hospital
06.2018 - 07.2018
Public Engagement Intern
Department Of Culture And Tourism
12.2017 - 04.2018
Administrative Assistant Intern
UAEU College of Research and Graduate Studies
09.2015 - 12.2015
BBA - Business Entreprenuership
United Arab Emirates University
High School Diploma - Scientific
Alnashaa Alsaleh Private School
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