Mahran Abu Shaheen
Abu Dhabi
Summary
Well-trained Assistant Restaurant Manager promoting [8] years of expertise in the food and beverage industry. A passionate leader with the know-how to develop a positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
16
16
years of professional experience
Work History
Assistant Restaurant Manager
POULE D'OR RESTAURANT
LEBANON , ALHADATH
07.2016 - 11.2020
- Supervised all areas of The restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Supervised all areas of restaurant to keep it clean and well-maintained
- Managed ateam of up to [25] restaurant staff, maintaining exceptional customer service and quality standards
Restaurant Manager
AL AIN PALACE HOSPITALITY
al ain abu dhabi
11.2015 - 01.2016
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Restaurant Manager
Saj Caffee Restaurant
Abu Dhabi Najdah Street
04.2013 - 11.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Supervisor
Lebanese Flower Restaurant
Abu Dhabi Muroor Street
02.2011 - 04.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Captain Waiter
Saj Jdodna Restaurant
AbuDhabi Hamdan Street
07.2007 - 02.2011
- Showed a high-level understanding of fine dining standards and practices.
- Trained and managed dining room staff with diverse service backgrounds.
- Coordinated food service operations between kitchen staff and dining room servers.
- Bussed and reset tables to keep the dining room and work areas clean.
- Addressed diners' [buffet] or [alacard] complaints and provided recommendations for resolution.
- Exhibited expert knowledge of alcoholic beverage service standards, laws, and regulations.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
Education
Associate of Science - Hotel Management
Technical Institute Of Tourism And Hospitality
Syria Tartus 06.2007
Skills
- Labor and Overhead Cost Estimation Recruitment
- Calendar and Scheduling Software
- Managing Reservations and Large Parties
- Hard worker
- Opening and closing procedures
- Scheduling
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Restaurant Manager
POULE D'OR RESTAURANT
07.2016 - 11.2020
Restaurant Manager
AL AIN PALACE HOSPITALITY
11.2015 - 01.2016
Restaurant Manager
Saj Caffee Restaurant
04.2013 - 11.2015
Supervisor
Lebanese Flower Restaurant
02.2011 - 04.2013
Captain Waiter
Saj Jdodna Restaurant
07.2007 - 02.2011
Associate of Science - Hotel Management
Technical Institute Of Tourism And Hospitality