Mahran Abu Shaheen
Abu Dhabi
Summary
Well-trained Assistant Restaurant Manager promoting [8] years of expertise in the food and beverage industry. A passionate leader with the know-how to develop a positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
16
16
years of professional experience
Work History
Assistant Restaurant Manager
POULE D'OR RESTAURANT
Al hadath, lebanon
07.2016 - 11.2020
- Supervised all areas of The restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Supervised all areas of restaurant to keep it clean and well-maintained
- Managed ateam of up to [25] restaurant staff, maintaining exceptional customer service and quality standards
Restaurant Manager
AL AIN PALACE HOSPITALITY
11.2015 - 01.2016
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Restaurant Manager
Saj Caffee Restaurant
04.2013 - 11.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Supervisor
Lebanese Flower Restaurant
02.2011 - 04.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Captain Waiter
Saj Jdodna Restaurant
07.2007 - 02.2011
- Showed a high-level understanding of fine dining standards and practices.
- Trained and managed dining room staff with diverse service backgrounds.
- Coordinated food service operations between kitchen staff and dining room servers.
- Bussed and reset tables to keep the dining room and work areas clean.
- Addressed diners' [buffet] or [alacard] complaints and provided recommendations for resolution.
- Exhibited expert knowledge of alcoholic beverage service standards, laws, and regulations.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
Education
Associate of Science - Hotel Management
Technical Institute Of Tourism And Hospitality
Syria Tartus 06.2007
Skills
- Labor and Overhead Cost Estimation Recruitment
- Calendar and Scheduling Software
- Managing Reservations and Large Parties
- Hard worker
- Opening and closing procedures
- Scheduling
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Restaurant Manager
POULE D'OR RESTAURANT
07.2016 - 11.2020
Restaurant Manager
AL AIN PALACE HOSPITALITY
11.2015 - 01.2016
Restaurant Manager
Saj Caffee Restaurant
04.2013 - 11.2015
Supervisor
Lebanese Flower Restaurant
02.2011 - 04.2013
Captain Waiter
Saj Jdodna Restaurant
07.2007 - 02.2011
Associate of Science - Hotel Management
Technical Institute Of Tourism And Hospitality
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